I have am 09 plate Q5 2.0 TDI fitted with the MMI 3G Sat Nav - from the outset I noticed the maps were woefully out of date - estimate 2007 - Q2 or 3.
I received notification that the 2010 maps were out so ordered them - ?250+ ouch! When I picked them up the software/map updates were on an SD card, without instructions. I tried to update but failed miserably. So took them back to the dealers and they carried out the update or so they said. I had taken the precaution of noting the pre-update version numbers for the software and Sat Nav database - on checking they had not changed. So just to make sure I had a drive to a local major motorway junction that had been updated 2 or so years ago - no changes.
I took it back to the dealer, explained my concerns. They kept it 4 days, said it had been updated, but it had not. After a conversation with the technician responsible I showed him the lack of changes in the software/database and he admitted there appeared to be an 'issue' and he would have to flag to Audi Technical - that was a month ago and still no response. I sent a gentle reminder yesterday by e-mail - still no response.
Ironically, I received a card this morning from the dealer reminding me that it is better to get your vehicle serviced by Audi as they 'know what they're doing - aarghh!
I will persevere!
I received notification that the 2010 maps were out so ordered them - ?250+ ouch! When I picked them up the software/map updates were on an SD card, without instructions. I tried to update but failed miserably. So took them back to the dealers and they carried out the update or so they said. I had taken the precaution of noting the pre-update version numbers for the software and Sat Nav database - on checking they had not changed. So just to make sure I had a drive to a local major motorway junction that had been updated 2 or so years ago - no changes.
I took it back to the dealer, explained my concerns. They kept it 4 days, said it had been updated, but it had not. After a conversation with the technician responsible I showed him the lack of changes in the software/database and he admitted there appeared to be an 'issue' and he would have to flag to Audi Technical - that was a month ago and still no response. I sent a gentle reminder yesterday by e-mail - still no response.
Ironically, I received a card this morning from the dealer reminding me that it is better to get your vehicle serviced by Audi as they 'know what they're doing - aarghh!
I will persevere!