[Nemo]

One other thing I noted which could be improved on ( do I ever stop complaining lol) is the sound deadining material they have fitted inside the wheel arches. The hard felt like material is a magnet for dirt and grime and is not the easiest to clean without a pressure washer or good garden hose. Why didn't they just use the normal smooth faced plastic arch liners with this material stuck to the inside ? I am thinking about coating this area with a rubberised paint that can be used to seal shed roofs etc to give a smoother surface which would be easier to clean and stop muck sticking so easily. Great car but shame about the buying experience. Cheers

This is sooooooo annoying! I can only assume this is because it's cheaper than the hard surfaces plastic they used to have. I have it on my Q7 and even with pressure washer some of the grime does not come off.

As for other niggles - i resigned myself when I got the Q that we are as I said before somewhere the guinea pigs and testers. Ultimately I ended up rejecting my first Q but the second one has been fine (bar one major problem on it..) but my dealers were fab in getting everything resolved.

If you have issues make a long long list and get it all sorted, ultimately you paid the £££s and it should be perfect. Do it all right way with dealers and they can't help being helpful...I already had a good relationship, but this was strengthened with the rejection and ultimately its lead to more cars being bought through the family ????????

 

[Nemo]

Spoke to the dealership, on new orders they are estimating 9 month waits.

There's got to be some major issues here for a 9 month wait...????

Could explain some of the radio silence from my dealers who said last week they knew nothing of delays and now don't know how to tell me ????

 

[Nemo]

Hi Nemo - I have told the dealer of my concerns and the car is going in at the end of the month to sort the niggles that 6 weeks in Emden getting 'checks' should have seen.

Good man...tell them that you're considering rejection if they are unable to rectify, but would love to give them the opportunity to fix as you really like the car - helps keep them on their toes...(are you still with in the 30 days) ????????

 

[Nemo]

Has anyone else heard anything about delays to recent orders I.e. 6-9 month wait?

I see the Configurator has now been updated to reflect new pricing and updated packs as in Tech Pack price increased and includes VC, Comfort pack has electric seats removed and Rear View Camera and HHA added etc

 

[Nemo]

Update! So yesterday I complained to the managing director of Audi UK about the horrendous service. Today I have received a call... it's good and terrible news..

Good news is the are doing everything they can to get me a courtesy car until my new Audi arrives... bad news is the most accurate date for delivery is now mid/late August.

The car was released for shipping on 19th April but is still sat in Mexico waiting to go, in a queue.

Once in Germany they can then track it and give me an accurate arrival date.

8 months and you ordered fairly early on ????

This Mexico thing will see them lose out sales for what could be another great Q5 (once all the issues are sorted, but all new models in all manufacturers have issues) in the hotly contested SUV segment.

With that in mind I guess we will see the Q5 in Dec/Jan ????

 

[Nemo]

Confirmed today that will be looking at getting the car end of the year....

Looks like there are (as we know) some big issues with QC in Mexico and then being rechecked and worked up on in Germany...

 

[Nemo]

Hi Kenzooo0 - Their venture into Mexico is fast becoming a joke. Audi dealers have no answers and are fobbing customers off with false hope and excuses about delivery dates. Audi customer services are no better because they too seem to have no idea what is going on not only in Mexico but anywhere between Veracruz or the dealers. Something big time is not going to plan it seems. Nothing against the Mexican workforce, they will be glad of the thousands of jobs the plant has created. But- cheap labour usually produces cheap products. And judging by the quality issues raised in this forum ( mines included) it seems that's exactly what's happening. But after cars arrive in the UK after spending weeks in Emden getting checked for the second time, faults are still arriving. This move to Mexico may well cost Audi dearly in lost sales and courtesy cars for those that threaten to cancel their orders. But once all these problems get out to the bigger car world it could put people off ordering due to unknown delivery times and awareness of problems that owners have encountered. Should have opened that bigger plant in Germany I think. And to try and fill you with hope that 3 ships are leaving Veracruz in the next 4 weeks only shows their ignorance and patronising attitude. Because if they really were interested in their job the would know that 3 ships leaving in a month is the norm. Nuff said I think.

Absolutely nail hit on the head...as soon as people start realising the delay in deliveries they'll cancel and walk across the road to Merc/BM etc etc.

I know as slipped out of the dealers lips they've had a couple of cars returned due to issues and a couple cancelled...

What I forgot to do was take a pic of the brake pedal area of showroom car ????

 

[Nemo]

Saw this on another forum and found it very helpful ????????

 

[Nemo]

but was advised Your Audi is down for maintenance due to the Q5 tracking in-accuracy but would not give me any more info.

???? I love this reason...guess it could be true but imagine, your new high tech factory taking down the YourAudi site as they realise cars get stuck and lost...

 

[Nemo]

Audi "customer service" just rung me back to tell me my delivery time would as she advised me last week would still be July or August, I then asked her if she was aware my order status had changed from Quality control 7.5 weeks to in transit (30), she was not. her reply was "didn't my dealer advise me of this" ?, I explained on her advice I contacted the dealer who advised last week the only info that's available to him was the build date, she then hinted it was my dealers job to contact the Audi sales dept via telephone (which is probably in the same office as her) to get an update ! I got the impression loud and clear that they simply do not care. Am I missing the point I know my contract is with my dealer but if Audi provide a tracking system and my car's progress grinds to a halt surely its not to much to ask for a update from the horses mouth (Audi case manager)

Audi CS are completely useless always pushing you back to the dealer...I gave up with Audi CS when I had issues my car and left it with dealers to sort my rejection

 

[Nemo]

Didn't really know where to post the following as there's a couple of delay threads and my original potential order post so thought keep it here in a delay thread.

Car ordered mid May just days before price increase and order accepted four days later.

Got build date end of July which could still move as provisional date. Car will be MY18 which means in theory i need a little refund as the packs have picked up a couple of the options added....(well I'll try anyway) but on flip side lost the electric seats ????

Delivery now quoted as late Dec in to Jan - so in theory 6 months from build ????????

Therefore looks like orders are still being accepted and processed - just hope they can sort everything else out ????????