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Discussion Starter · #1 ·
This I know will make me very unpopular but after the long wait for the Q5 I have seen in the last 7 days the vehicle start to fall apart in front of my eyes. Instead of listing the faults I have decided to put here a copy of the email I have sent this morning to both Tetbury Audi and Jeremy Hicks.
My concen is that Audi have accelerated the production and as such quality is the loser.
I hope that this is not the case and all is well with all members who have eagerly awaited delivery of their Q5 and that ours is a rouge case.

Sirs

After 1 weeks ownership of the Q5 purchased from you I must say that this must be the worst example of quality build that I have encountered. After waiting 6 months for delivery I always thought that at least I would have a quality produced vehicle, this is far from the truth.
Within 2 days the trim started on its own to fall off. As already reported the offside rear door aluminium trim has come away from the door panel and the centre console has departed from the dash board. We have a paint chip inside the nearside doors.
The keyless entry works but only on opening. It takes several attempts to lock the car sometimes it is easier to use the key fob.
The parking assist to the front of the vehicle is intermittent. So much so that yesterday it failed completely and if we had been trusting it we would have hit a wall.
The main beam assist is not working and there are a number of Northamptonshire motorist with now light blindness.
Whilst in cruise the gearbox feels as if it is struggling to decide if it is in the wrong gear or not. This gives the feeling that you are driving over lumps in the road. Now I know the M1 is not the smoothest of roads but the part I was on was not going to give the ride we experienced.
We have had the vehicle now just 8 days and cannot believe the problems it is now developing. We are so pleased we paid for the 4 year warranty as on this record we are really going to need this. The only problem is that although we paid for the warranty it is not showing in the service book. Despite informing you of this 7 days ago you still have not confirmed that this is in place.
You have already arranged to fix the first 3 items and have offered to collect the car. My concerns are that the car will be driven by someone unknown to us a long distance and worry that they will not respect the vehicle. I can bring this down myself but this will add some 520 miles to the vehicle for problems which are not of my making and the costs incurred should not be there if the vehicle had been correctly built and PDI?d .

To conclude I think I would have been in the same position if I had purchased a model such as a Kia. The only difference would have been a large amount of money left in the bank. Alternativly I could again have gone with BMW or Mercedes and would have been driving with a smile on face. No I choose Audi, was this the wrong decision?

Kind regards
 

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Oh dear, not a good start. Hope you get it sorted to your satisfaction.

I might be able to help with the door locking. When you go to lock the doors by pressing the square button on the handle make sure that none of your hand or fingers strays behind the handle. There is some form of micro wave/motion detection in the back of the handles and if that picks you up you're on a hiding to nothing. Just dab the button with your finger or thumb end - works a treat on mine now I have discovered that one.
 

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Thats not at all good,really feel for you!!! hope you get it sorted.It sounds like the pdi was done by a monkey.Really hope they bend over backwards to sort this for you

Rich
 

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I really struggle with my advanced key when trying to lock the car, as you say unlocking is never a problem. I will give your idea a go and just try the "dab it" approach and see if it helps
kc
 

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windmill - sorry to hear about your problems. Can I just say the purpose of my forums is to share these kind of experiences - your not becoming 'inpopular' by posting at all

I hope AUDI get these problems sorted asap

Kaine
 

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I hope your dealer and/or Audi UK respond to your email in the right way, ie. totally put themselves out to get your car in A1 condition. We had an MGF years ago which was absolutely riddled with problems, after a lot of to-ing and fro-ing Rover replaced the vehicle. Shame of it was the original vehicle was super by then after all the fixes etc


Let us know how you get on.
 

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Yes very sad.....but it helps us all because we now know we do need to do a very thorough inspection at handover time and not trust anyone to have done it for us.
 
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