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Discussion Starter · #1 ·
My 2015 SQ5 has developed a problem the last couple of weeks which has got progressively worse.

Whilst stationary in Drive, the car appears to be slipping into Neutral in the transmission. I only noticed this when trying to pull away and the engine just revs! The gear stick is still in Drive. It definitely appears to be in neutral and out of gear because on one occasion the car rolled backwards.

I have it booked into the local dealer next week but 'fortunately' it has happened now as it goes out of warranty next month.

Whilst this will get fixed under warranty I am concerned this could be the start of something that may cause me problems down the line...especially when out of warranty.

Has anybody else experienced this or able to advise what it could be?
 

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My 2015 SQ5 has developed a problem the last couple of weeks which has got progressively worse.

Whilst stationary in Drive, the car appears to be slipping into Neutral in the transmission. I only noticed this when trying to pull away and the engine just revs! The gear stick is still in Drive. It definitely appears to be in neutral and out of gear because on one occasion the car rolled backwards.

I have it booked into the local dealer next week but 'fortunately' it has happened now as it goes out of warranty next month.

Whilst this will get fixed under warranty I am concerned this could be the start of something that may cause me problems down the line...especially when out of warranty.

Has anybody else experienced this or able to advise what it could be?
I had a similar issue but it happened during a stop start fault. Basically the stop start system would activate switching the car off. It would then restart in neutral (still showing drive on the screen) whilst showing a stop start system fault on the dash screen. I would then have to move to neutral and back to drive and it would be fine.

I took it into Liverpool Audi and they fixed it under warranty. They told me they had replaced a "wiring loom" which I appreciate is vague but it did rectify my issue.

Not sure if this is similar to your fault but it may be linked.

Steve
 
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Never heard of that before. I would be really concerned and if it were my car I would trade it.
 

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Oh dear :-(.

A friend of mine had the same issue on a A6 bitdi.

Cant remember all the details now, but resulted in a new gearbox around 10k from memory:-(.

If you decide to keep it, I would get an extended warranty.

Rappy.
 

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Discussion Starter · #5 ·
I had a similar issue but it happened during a stop start fault. Basically the stop start system would activate switching the car off. It would then restart in neutral (still showing drive on the screen) whilst showing a stop start system fault on the dash screen. I would then have to move to neutral and back to drive and it would be fine.

I took it into Liverpool Audi and they fixed it under warranty. They told me they had replaced a "wiring loom" which I appreciate is vague but it did rectify my issue.

Not sure if this is similar to your fault but it may be linked.

Steve
 

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Discussion Starter · #6 ·
I had a similar issue but it happened during a stop start fault. Basically the stop start system would activate switching the car off. It would then restart in neutral (still showing drive on the screen) whilst showing a stop start system fault on the dash screen. I would then have to move to neutral and back to drive and it would be fine.

I took it into Liverpool Audi and they fixed it under warranty. They told me they had replaced a "wiring loom" which I appreciate is vague but it did rectify my issue.

Not sure if this is similar to your fault but it may be linked.

Steve
I happens regardless of whether stop/start is activated and regardless of when Hill Hold Assist is activated but like you I have to quickly throw it into 'real' Neutral than back into drive then all is fine.

This issue doesn't fill me with much confidence at all ????
 

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I happens regardless of whether stop/start is activated and regardless of when Hill Hold Assist is activated but like you I have to quickly throw it into 'real' Neutral than back into drive then all is fine.

This issue doesn't fill me with much confidence at all í ½í¸•
Mine only ever occurred during the stop start fault so it must be a different issue.

Hopefully you can get it sorted under warranty.

Steve
 

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Discussion Starter · #8 ·
Following my last post on 16[sup]th[/sup] December, events have moved on. Apologies in advance for the lengthy update…

The car went into the dealership on 18[sup]th[/sup] December and after having the car all day, the fault didn't present itself and there was nothing stored in the logs - typical. I was invited to take the car out with a technician and after an hour of doing so the car still behaved itself - I couldn't believe it!!

Unable to do anything as the dealership could not repeat the issue and had no evidence of a fault, I took the car away and was told to try and capture it misbehaving on video.

I immediately contacted Audi UK as I wanted it 'put on record' that there was an issue, and should it re-occur once outside of warranty, I would like it rectifying free of charge. Audi UK contacted me the next day and were quite honestly useless. Again, without evidence of a fault they would simply not acknowledge it and was told to buy an extended warranty for 'peace of mind'.

A couple of days later whilst pulling out of Starbucks drive-thru, the car misbehaved, but I couldn't capture it on my phone. I notified the dealership immediately who said 'thanks, but we need to see video evidence of it in order to log a case with Audi'.

From that point, every time we went out in the car, either my wife or son would be filming every time I came to a stop, just in case they could capture it - but it behaved!!

A few more days went by when it misbehaved again at some traffic lights, but this time my wife was sat alongside me, with the camera rolling!! With a stream of traffic behind me including a Police van and my car not going anywhere, we captured it all unfolding …much to the annoyance of those behind me with horns blasting!

I immediately phoned the dealership, and, on the basis, I had proof they immediately arranged for the car to be booked in early January for a few days with courtesy car provided. I also had the satisfaction of contacting Audi UK again, informing them I have video evidence of the issue - this time their attitude was positive and more helpful - surprise surprise!!

Since that time, the car played up a few more times and on one occasion whilst it was in Reverse and captured on video - so the problem was presenting itself in Drive and Reverse…intermittently.

The car went into the dealership in early Jan, along with all of the video evidence. I was informed that the Master Technician had been talking with the factory, who had come across one similar case which was resolved by a wiring modification to the gearbox. I was also informed that a replacement wiring loom had been ordered and would be fitted the next day. Indeed, a replacement loom was installed the next day and I was told to give it a try and see if it fixes the issue.

Well, two weeks later, the car has been performing perfectly and the issue has not presented itself at all.

Hope this info helps, if you are unfortunate enough to encounter a similar experience.
 

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Following my last post on 16[sup]th[/sup] December, events have moved on. Apologies in advance for the lengthy update…

The car went into the dealership on 18[sup]th[/sup] December and after having the car all day, the fault didn't present itself and there was nothing stored in the logs - typical. I was invited to take the car out with a technician and after an hour of doing so the car still behaved itself - I couldn't believe it!!

Unable to do anything as the dealership could not repeat the issue and had no evidence of a fault, I took the car away and was told to try and capture it misbehaving on video.

I immediately contacted Audi UK as I wanted it 'put on record' that there was an issue, and should it re-occur once outside of warranty, I would like it rectifying free of charge. Audi UK contacted me the next day and were quite honestly useless. Again, without evidence of a fault they would simply not acknowledge it and was told to buy an extended warranty for 'peace of mind'.

A couple of days later whilst pulling out of Starbucks drive-thru, the car misbehaved, but I couldn't capture it on my phone. I notified the dealership immediately who said 'thanks, but we need to see video evidence of it in order to log a case with Audi'.

From that point, every time we went out in the car, either my wife or son would be filming every time I came to a stop, just in case they could capture it - but it behaved!!

A few more days went by when it misbehaved again at some traffic lights, but this time my wife was sat alongside me, with the camera rolling!! With a stream of traffic behind me including a Police van and my car not going anywhere, we captured it all unfolding …much to the annoyance of those behind me with horns blasting!

I immediately phoned the dealership, and, on the basis, I had proof they immediately arranged for the car to be booked in early January for a few days with courtesy car provided. I also had the satisfaction of contacting Audi UK again, informing them I have video evidence of the issue - this time their attitude was positive and more helpful - surprise surprise!!

Since that time, the car played up a few more times and on one occasion whilst it was in Reverse and captured on video - so the problem was presenting itself in Drive and Reverse…intermittently.

The car went into the dealership in early Jan, along with all of the video evidence. I was informed that the Master Technician had been talking with the factory, who had come across one similar case which was resolved by a wiring modification to the gearbox. I was also informed that a replacement wiring loom had been ordered and would be fitted the next day. Indeed, a replacement loom was installed the next day and I was told to give it a try and see if it fixes the issue.

Well, two weeks later, the car has been performing perfectly and the issue has not presented itself at all.

Hope this info helps, if you are unfortunate enough to encounter a similar experience.
Glad it seems to have been resolved. I am wondering if mine was the "one other case" as they told me they had replaced wiring and touch wood mine has worked faultlessly since the work was done.

I hope yours is the same and the fault doesn't reoccur.

Steve
 

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My SQ5 has the same problem, going in to dealers in a couple of weeks. Several Q5's in the states and Australia have also logged the problem on Q5 forums. The Australian said his dealer had raised a TPI for the problem with Audi, so that dealers worldwide could reference and sort the problem, which is to replace a part of the wiring loom as you say. He is probably the 'one' they refered to.The relevant Audi TSB info to quote if your dealer denies the problem:10/26/17 Electrical and Air Conditioning NHTSA ID: 10120837TSB ID: A971549 2040747-The customer states that no gear is selected after the engine restarts from a start-stop phase. the car must then be shifted from d-->n-->d or from d-->p-->d for the first gear to be selected. the issue may be intermittent.
 

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Discussion Starter · #11 ·
I hope they get it resolved for you and refer them to my experience if they start being awkward.
 

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Thank you so much to everyone who has contributed to this thread. Its saved me an incredible amount of time, stress and hassle!!

After 2 years battling with Mercedes over an AMG gearbox fault, our 1 month old (used 2015) SQ5 did this last night! Another gearbox fault on a new-ish manufacturer approved car!? Surely not! (i thought)

Anyway, to get home and find this on here immediately put my mind at ease as I wont have to go through the tedious hassle of logging and reporting an intermittent fault.

Thank you all so much!
 

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Discussion Starter · #16 ·
Just to add as a further update... 6 months after fixing the problem the car has been absolutely fine with no repeat of the issue.
 

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Following my last post on 16[sup]th[/sup] December, events have moved on. Apologies in advance for the lengthy update…

The car went into the dealership on 18[sup]th[/sup] December and after having the car all day, the fault didn't present itself and there was nothing stored in the logs - typical. I was invited to take the car out with a technician and after an hour of doing so the car still behaved itself - I couldn't believe it!!

Unable to do anything as the dealership could not repeat the issue and had no evidence of a fault, I took the car away and was told to try and capture it misbehaving on video.

I immediately contacted Audi UK as I wanted it 'put on record' that there was an issue, and should it re-occur once outside of warranty, I would like it rectifying free of charge. Audi UK contacted me the next day and were quite honestly useless. Again, without evidence of a fault they would simply not acknowledge it and was told to buy an extended warranty for 'peace of mind'.

A couple of days later whilst pulling out of Starbucks drive-thru, the car misbehaved, but I couldn't capture it on my phone. I notified the dealership immediately who said 'thanks, but we need to see video evidence of it in order to log a case with Audi'.

From that point, every time we went out in the car, either my wife or son would be filming every time I came to a stop, just in case they could capture it - but it behaved!!

A few more days went by when it misbehaved again at some traffic lights, but this time my wife was sat alongside me, with the camera rolling!! With a stream of traffic behind me including a Police van and my car not going anywhere, we captured it all unfolding …much to the annoyance of those behind me with horns blasting!

I immediately phoned the dealership, and, on the basis, I had proof they immediately arranged for the car to be booked in early January for a few days with courtesy car provided. I also had the satisfaction of contacting Audi UK again, informing them I have video evidence of the issue - this time their attitude was positive and more helpful - surprise surprise!!

Since that time, the car played up a few more times and on one occasion whilst it was in Reverse and captured on video - so the problem was presenting itself in Drive and Reverse…intermittently.

The car went into the dealership in early Jan, along with all of the video evidence. I was informed that the Master Technician had been talking with the factory, who had come across one similar case which was resolved by a wiring modification to the gearbox. I was also informed that a replacement wiring loom had been ordered and would be fitted the next day. Indeed, a replacement loom was installed the next day and I was told to give it a try and see if it fixes the issue.

Well, two weeks later, the car has been performing perfectly and the issue has not presented itself at all.

Hope this info helps, if you are unfortunate enough to encounter a similar experience.
Hi - did Audi do this under warranty or did you have to pay for this? My SQ5 has got same fault and I'm being told extended warranty doesn't cover the wiring loom replacement.
 

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Discussion Starter · #18 ·
Hi, this was done under the original manufacturers warranty, only days before it expired.

Perhaps advise your dealer that this is a known problem and share with them this post as evidence?
 

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Thanks for the reply @gingamog

Yes, took forum examples of the issue into Audi, left them and the description of the other issues on the car - rattle from panoramic roof, knocking noise from front p/s wheel when reversing from parked at full lock and the transmission issue. Rather than fix the rattle they 'offered' a £££ sunroof service (I declined), they could not replicate the knocking noise (which until going into the Dealer would happen every day) and at the moment it has not happened since I got the vehicle back! They advised that the transmission issue had a TPI and the solution to this would cost me £340! I was told it is not covered by Audi Extended warranty which car has. Wiring is referenced in the warranty document section under 'worn and perishable items'. I would not and do not agree a wiring loom that is part of the transmission should become 'worn' and if Audi were to consider the safety implications of this faulty they should be fixing it FOC or even making it a recall.

To top it all off when I asked them for the TPI number they refused to provide the number - saying it was 'confidential'. This was my first experience of the main Audi dealer in many years (previous Audi was looked after by a fantastic independent Audi specialist) and I'll be taking the car elsewhere in future.

I will be writing to the Dealer and to Audi - it may not change the outcome or get my £ back. But at least I will have formally complained.
 

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Hi - did Audi do this under warranty or did you have to pay for this? My SQ5 has got same fault and I'm being told extended warranty doesn't cover the wiring loom replacement.
I know this may not help you in your situation but mine was also carried out under the original warranty by Liverpool Audi if you need another reference to the fault being repaired under an "Audi" Warranty.

Does the extended warranty not just extend the original warranty for the vehicle?

Hopefully you can get it sorted under the extended warranty.

Steve
 
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