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Discussion Starter · #1 ·
I have a 59 registered 2.0 tdi auto... It has not got preparation for a towbar. I recently contacted Audi for a price to install a new towbar with electrics and was quoted a price in excess of £3K..Apparently there is additionional cooling required and ecu adjustmets..I asked whether they could do the preparation and I would have the towbar fitted elsewhere, but they think this may affect the warranty. They do sympathise, but that doesn't solve my problem..

Has anyone else had a towbar fitted after market and what did it cost...£3k is to much and don't want to have to trade it in..

I expected to be able to just go to a local towbar specialist and have one fitted, especilally on an SUV...!

Thanks.......
 

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Excuse my ignorance but what year is a "59" reg?

If I remember correctly UK cars delivered after around mid 2010 had the tow bar prep as standard. If yours is prior to this then you are out of luck w.r.t. trailer prep.

From personal experience, It is possible to install an aftermarket tow bar including the trailer control module and all programming but unless you have got the trailer prep then you won't have whatever cooling additions this includes. It doesn't mean you can't fit the tow bar and the control module but you won't have the additional things that the trailer prep includes (I'm not 100% sure what they are).
 

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Discussion Starter · #3 ·
59 reg is a 2009 and it doesn't have the trailor prep...
 

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Hi I recently picked up my 2012 Q5, and it was delivered without the towbar, even though I ordered it with! I have had a quotation for retrofitting the original towbar and here in Norway it is about £2.300. This is the swiveling towbar which will be installed by an Audi dealer.

The car has the trailor prep.
 

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I have been there and feel your pain. My advice is to contact Audi direct and give them a lot of grief over the fact that this is an SUV and it's crazy to need extra cooling in order to tow. I was only quoted a measley £2,250 for my 10 reg 2.0 tdi but I got a substantial reduction after much persistence. You will have to rely on Audi subsidising it as it is not an easy job. My car was in with the dealer for over a week. You will have to have the extra cooling as there is a software upgrade which requires it to be fitted. For what it's worth, the swivel hitch is a dream to use once you have it.
 

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I had the same problem. I complained to the dealer saying they should have warned me about the cost of a retro fit. I evebtually got them to reduce there costs from £2400 and they came back with about £1800. I believe it was the genuine best they could do.
I then contacted Audi directly and they contacted the dealer and I got the installation for a £1000.
Still painful but got the fans and everything.
Good luck
 

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Discussion Starter · #7 ·
Thankyou for the advice....I will contact them today..!
 

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Discussion Starter · #8 ·
I had the same problem. I complained to the dealer saying they should have warned me about the cost of a retro fit. I evebtually got them to reduce there costs from £2400 and they came back with about £1800. I believe it was the genuine best they could do.
I then contacted Audi directly and they contacted the dealer and I got the installation for a £1000.
Still painful but got the fans and everything.
Good luck
Ive been in touch with Audi customer services direct, they have come back to me with a price of £1500 but said that the £3200 I was quoted is the correct price. This is less than half what i was quoted from the dealer but still think this is too much..!

Has anyone else been quoted less than £1500...? I think £1000 would be acceptable but there doesn't seem to be any more movement on price..!

This is the first time I can honestly say that I am dissappointed with the Q5.....Looks like the wifes golf will be getting a new towbar fitted..(£230)

Thanks...
 

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I think Audi have got away lightly on this matter considering they have installed a sub-standard cooling system on these models. If you had ordered the car with the tow hitch option it would have cost £650 at the time, and this would include the cooling upgrade - A pretty good deal really. In the brochure for the Q5, it quotes the maximum trailer load but it doesn't mention that the car will need a major rebuild to acheive it. I think they made a mistake on this model which was later corrected but it left quite a few of us with a real problem that was unforseeable and expensive to correct. The least they can do is offer to put it right for those affected at a reasonable price. ie less than £1000.
 

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Hi I recently picked up my 2012 Q5, and it was delivered without the towbar, even though I ordered it with! I have had a quotation for retrofitting the original towbar and here in Norway it is about £2.300. This is the swiveling towbar which will be installed by an Audi dealer.

The car has the trailor prep.
You're in luck!

If you are willing to go for something other than the swivelling tow bar (like the detachable Bosal unit) then you will be able to do it for significantly less than £2.300. I purchased the Bosal tow bar and the trailer control module from Towequip in the UK and had them shipped to Australia. I fitted them myself and did the module coding myself and the all up cost equated to about £450. Given that you would not incur the high shipping cost, I'd guess you should be able to get the whole lot fitted for that much.

If you do consider the DIY route then look to PF Jones in the UK to supply everything you need (TowEquip seem to no longer be around).
 

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Discussion Starter · #11 ·
Got call back from Audi today, they are not prepared to improve there offer of £1500 to fit the towbar...Although this is heavily discounted its still too much to pay for a car i will be replacing in 18 months..

Really disappointed.....Don't know how Audi have got away with this one....:-(
 

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Discussion Starter · #12 ·
Had the towbar fitted and very impressed (apart from the cost)...Excellent peice of kit...
 

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This has been quite an eye-opener for me. Last week we purchased a 59 plate 170 q5, Audi approved. It has a towbar fitted and in the advert states, tow pack fitted. We stated it was for towing a caravan in the test drve. It was only later we found out it was not a factory fit. (it's a fixed one). We asked then, if they could make sure all the pins and electrics were working as it was not factory fit.
On getting it home, the electrics are for a trailer! We are going to see them on Saturday, ok, they will get a towbar fitter to change the electrics, but what about this cooling fan, do we really need it? Should they be held responsible for it? Help please!
Thanks
Nicky
 

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Discussion Starter · #14 ·
I was told that if I was towing a small light trailer you would probably be OK without the fans, however the warranty would not cover this. When I mentioned that I was towing a caravan there was no question that the cooling fans would be required.

Although I am very pleased with the finished product, the cost of it all still leaves a sour taste in my mouth....

Audi contributed £500 to the cost of my towbar, but it was still £1500 cost to me..
 

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Thanks for the help minder. Think I'm just quite nipped as it did state it had a tow pack, when in reality, it's just a towbar and electrics. Not what I'd call a 'tow pack'.
We currently tow our caravan with our A4 avant (no extra fans installed) I would of thought the Q5 would of had no problems with towing it. (1420kg, fully loaded).
For the warranty issue, how would they know what it has been towing, a trailer or caravan?
Thanks
 

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N1cky,

Imho since you told the garage what you were towing then I think they should make the electrics fit for purpose. As for the extra fan I don't know whether it needs it or not. But the garage should have told you whether it was fit for the purpose of towing a caravan or not............and as they advertised that it had a towing pack then that should be fit for purpose. So I think there must be some redress under the Sale of goods Act.

The problem stems from Germany where apparently they don't bother with running the fridge like we Brits.

Give Audi UK a call before you go to the garage so that at least you are armed with their opinion on it. I would also ring CAB to check out the S of G Act........Someone might come on later with a better answer later.

My factory fit didn't have the fridge wires but did have the fan etc. Thanks to folk on here, Audi UK paid for the extra work to be done and it all works as it should now
 

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N1cky,

I think you should ask them to fit the extra fan for free. When I bought my Q5 (59 plate 170tdi) I had all sorts of arguments with the dealer about tow bars for our caravan. Would you want the risk of Audi not paying out if something expensive goes wrong with the car?

If Audi had retrofitted the bar, they would have fitted the fan.

Due to the shocking service I had in the dealer, I got the fan fitted for free. The standard price is about £1000 once all the extra parts and labour has been added.

Good luck!
 

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I agree. Tow pack indicates the car is fit to tow.

How did you get on N1cky?
 

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Well, my husband went back and spoke to someone in the parts dept who looked up our car on the system and told him we don't need the extra fans. Our sales assistant had already arranged (so he said) to have them fitted but it looks like we don't need them.
Told my husband we either need to get that in writing or to contact Audi ourselves to check this is right.
The 7 pin looks like it's being changed to 13 by a towbar fitter who they will arrange to come to our house but am I right in thinking, the car won't know it's towing unless the car is reprogramed by Audi??
If the car is stated as having a "tow pack" what would you think that included?
Thanks for all your help.
 

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Sorry, got that wrong about fans being fitted.
The guy actually said it didn't need the fans fitted due to when it was built. But it was registered oct 09, which goes against what is stated above about 2010 cars not needing the fans.
Sorry this is long winded (are u still reading?).
Nicky
 
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