Hi Guys, sorry for the first newbie post but I could do with some advice.
I picked my glistening 'NEW' panther black SQ5 up on the 1st of March (which had been ordered back in October) and had a really good first week with it. The whole sales procedure was spot on and the staff at Audi really helpful. (I'll not name and shame the dealer yet)
However this was completely ruined yesterday when I saw it for the first time in full sun. The 'new' car i'd been driving had obviously at some point in the delivery process had quite a serious bang on the rear door. In full sun, it's a completely different colour and there is a noticeable fist sized shallow dent next to the handle. A paint thickness gauge confirmed in places on the door there is over 1mm of filler.
Now whats got me really angry is at no point during or prior to handing over £50k was it mentioned by them it had damage. Had this been brought to light before I picked it up, it would have allowed me the option of rejecting it or to accept it and negotiate some kind of discount based on the repair being carried out properly and some kind of discount.
Suprisingly I was told that it's procedure and approved by Audi UK that dealers can carry out repair to any bodywork damage via a Audi Approved body shop and not have to disclose it prior to sale on a brand new car. Surely you'd have thought legally they would have to tell you, but apparently not!
And that's what's really frustrating, the dealer knew about the damage and had approved the work for it prior to handing it over but didn't say anything. They are however claiming they didn't know, even though it was done with them at their storage facility. They are saying because I didn't want them to valet it prior to collection they didn't know about the damage and that it would have been picked up by their valeters.
The real problem now is it leaves me in a bad position either way. They have offered to collect the car, repair to a standard and return it or they buy it back from me.
The problem with the first option is the dealer I bought it from is a 400 mile round trip away, but have offered compensation for the mileage for them collecting it and driving it there and back.
It's annoying as we like the car, but don't want a brand new car with a lot of paint repair but on the other hand don't really want to wait 6 months for another. We'd also sold our other car that was due to be collected next week although luckily we still have a van and can stop the sale on the car. But either way it leaves us in a bit of a predicament.
So any suggestions?
Oh and heres a picture of the colour match for you. (worryingly, although the dent is above the handle to the right, most of the filler is below it!)
![Image]()
![Image]()
I picked my glistening 'NEW' panther black SQ5 up on the 1st of March (which had been ordered back in October) and had a really good first week with it. The whole sales procedure was spot on and the staff at Audi really helpful. (I'll not name and shame the dealer yet)
However this was completely ruined yesterday when I saw it for the first time in full sun. The 'new' car i'd been driving had obviously at some point in the delivery process had quite a serious bang on the rear door. In full sun, it's a completely different colour and there is a noticeable fist sized shallow dent next to the handle. A paint thickness gauge confirmed in places on the door there is over 1mm of filler.
Now whats got me really angry is at no point during or prior to handing over £50k was it mentioned by them it had damage. Had this been brought to light before I picked it up, it would have allowed me the option of rejecting it or to accept it and negotiate some kind of discount based on the repair being carried out properly and some kind of discount.
Suprisingly I was told that it's procedure and approved by Audi UK that dealers can carry out repair to any bodywork damage via a Audi Approved body shop and not have to disclose it prior to sale on a brand new car. Surely you'd have thought legally they would have to tell you, but apparently not!
And that's what's really frustrating, the dealer knew about the damage and had approved the work for it prior to handing it over but didn't say anything. They are however claiming they didn't know, even though it was done with them at their storage facility. They are saying because I didn't want them to valet it prior to collection they didn't know about the damage and that it would have been picked up by their valeters.
The real problem now is it leaves me in a bad position either way. They have offered to collect the car, repair to a standard and return it or they buy it back from me.
The problem with the first option is the dealer I bought it from is a 400 mile round trip away, but have offered compensation for the mileage for them collecting it and driving it there and back.
It's annoying as we like the car, but don't want a brand new car with a lot of paint repair but on the other hand don't really want to wait 6 months for another. We'd also sold our other car that was due to be collected next week although luckily we still have a van and can stop the sale on the car. But either way it leaves us in a bit of a predicament.
So any suggestions?
Oh and heres a picture of the colour match for you. (worryingly, although the dent is above the handle to the right, most of the filler is below it!)
