Hi all,
I'm new here, but at a loss as to know what to do as Audi abdicating responsibility.
I 'bought' (with VW finance) a new Audi Q5 in September 2021. Since then, the car has lost power twice and needed to be recovered; the last time was 10 days ago on a dual carriageway with traffic doing 70mph. Clearly, this should not happen once, but twice in unforgiveable as it's an accident waiting to happen.
I am now again being fobbed off by Audi Farnborough where I bought the car as they can't find 'fault' with the Q5 as obviously a car that has a history of losing power, clearly has nothing wrong with it! I was left without a car for 4 days as Audi could not provide me with a replacement vehicle and the car hire company took that long to give me one. Audi Farnborough took it out on various test runs and their 'senior' mechanic took it home over the weekend to drive which I was far from happy with as not what I would deem as very professional. Consequently, the car has also clocked mileage that it should not have. However, Audi Farnborough are not interested as neither are customer services (because evidently 'there is nothing wrong with the car'), nor is the after sales manager at Farnborough which raises the question of what his remit covers if not this kind of situation.
I am not happy to pay c. £500 per month for a car that I consider dangerous and frankly do not want to drive. To me, at least, the only party that has broken its contract is Audi for failing to provide a safe, fault-free car; I am adhering to my contract by paying c. £500 p/m and for that I have a car that has now twice lost power and given that they have not done anything nor changed anything to the car, it is highly likely that it will happen again.
I have emailed the head of Audi UK, Andrew Doyle, but to no avail, as seemingly, not in his remit to ensure customer satisfaction and investigate serious issues of safety. This is clearly an accident waiting to happen and whilst I should be doing a 500 mile round trip at the weekend, I do not feel safe doing it in my Q5 and additionally using motorways so I am left paying for a car that I do not feel safe to use, nor do I want to and not fit for purpose.
I will be contacting VW Finance about terminating my contract early given my concerns about safety. I will also be putting this on Trustpilot and thinking of contacting the Head of Audi in Germany, but if anyone has any other ideas or if they have had similar issues, please get in contact as that would be most welcomed.
Thanking you in advance.
Marisa
