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Just wondered what the experience was like for you when you collected your car and if there was anything unexpected?

I wasn't sure what to expect given it was the 1st of March and no doubt there were dozens of cars being picked upthat day.

When I arrived the dealer was waiting for me at the door, I was shown the car which was in the showroom covered ready for the grand unveiling. I was never hurried and had the dealer's full attention the whole time. Everything was spot on.

I received a full tank of petrol and a very much appreciated bottle of celebratory champagne.

From order to delivery it was the best experience I have had buying a new car and I have had a few over the years.
 

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I'm chuffed you had a great hand over mate, being at BMW we often had the typical "Here's the keys, your new X5 is in the parking lot...bye!" whereas Audi take time explaining everything, have an unveiling etc. Love it! Congrats and many happy miles
 

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Not to bad for us either. Our salesman came to meet and greet and finish of the last bits of paperwork then took to us to view the car. He apologised for it not being covered in the handover bay but all the new cars were lined up outside, would have been a logistical nightmare trying to use the dedicated bay.
We had a good look around the car then back inside and presented with the champagne before heading off with a big grin.

Funnily enough, I have a birthday coming up and received a signed birthday card today from lots of the staff at the dealers, nice little touch, I thought.
 

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Some dealers and indeed some salesmen do try harder than others. If your sales person has been particularly nice, maybe an e mail to the sales manager would be appropriate.
 

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Pick Up

My Pick Up was always going to be tense as I've twice been disappointed in the past when the dealership got the spec wrong and my car was missing a major item. (Won't bore you with the details again!)

This time leading up to collection I enquired what I needed to bring with me for handover as I needed to travel 40 miles there and back.
Nothing was mentioned so it was a good job I remembered the V5 Document. I also enquired about accessories and in particular rubber mats and boot tray for winter; whether I would need to order or whether they would be in stock. I wanted them in the car from the start and was more than happy to pay. I received no reply - so what would you think? Like me and most of my friends I thought I would find them in the boot on collection as a 'thank you' for staying with Audi. No such luck! When I asked why he had not got back to me the guy who sold me the car offered them to me at 10% discount. I declined on the basis that Audi currently have a 20% sale on! He was most embarrassed and I decided to shame him by buying them anyway.

At this point a very helpful Sales Manager intervened. He agreed that having enquired and heard nothing back he would have also expected to find them in the car. He sensed the awkwardness of the situation and refused to take payment for the mats.

Bottles of Moet and Flowers were on open display in the showroom but obviously only for the chosen ones.

The handover was redeemed by this genuine, experienced Sales Manager and a very efficient, professional and business-like 'Hand-Over Specialist'
who were up to expectations.

I am only encouraged by stories that it is worse elsewhere with other manufacturer's.
 

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I had an excellent handover experience with my Q5 from a bright enthusiastic sales lady delegated to the job by the Sales Manager whom I had done the deal with as I had bought my last Audi from him prior to his rise in seniority. I received a phone call a week or so before the delivery date asking if I would like them to put me up in a local hotel the night before as I was travelling a reasonable distance and said that I would travel down at night in order that I could collect the car in the morning.
On the morning said sales manager and young lady welcomed me when I walked into the showroom and after a general chat over decent quality coffee in a proper cup and saucer the unveiling took place. Is the "unveiling" an exclusively Q5 tradition as I never had this with any other Audi in the last 24 years?
The car's features and MMI differences from my A6 were explained, the auto tailgate was reset to a height above my head after an enquiry to the workshop as to how was achieved so I guess not many Q5 owners are 6 feet tall and we had a pleasant chat about Audi in general followed by another coffee. When I departed I was escorted to the car, now sitting outside, by my sales lady and wished a good journey home.
No Moet or flowers but that to be honest did not worry me unduly as the overall attitude, courtesy and service are more important than fripperies. Got a free brolly that at least is useful as flowers wither & die and champers is, in my opinion, overrated.
 
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Mine was good until they realised they missed off one of the factory fit options!!! Still waiting for a resolution.

MT
 

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Pick Up

My Pick Up was always going to be tense as I've twice been disappointed in the past when the dealership got the spec wrong and my car was missing a major item. (Won't bore you with the details again!)

This time leading up to collection I enquired what I needed to bring with me for handover as I needed to travel 40 miles there and back.
Nothing was mentioned so it was a good job I remembered the V5 Document. I also enquired about accessories and in particular rubber mats and boot tray for winter; whether I would need to order or whether they would be in stock. I wanted them in the car from the start and was more than happy to pay. I received no reply - so what would you think? Like me and most of my friends I thought I would find them in the boot on collection as a 'thank you' for staying with Audi. No such luck! When I asked why he had not got back to me the guy who sold me the car offered them to me at 10% discount. I declined on the basis that Audi currently have a 20% sale on! He was most embarrassed and I decided to shame him by buying them anyway.

At this point a very helpful Sales Manager intervened. He agreed that having enquired and heard nothing back he would have also expected to find them in the car. He sensed the awkwardness of the situation and refused to take payment for the mats.

Bottles of Moet and Flowers were on open display in the showroom but obviously only for the chosen ones.

The handover was redeemed by this genuine, experienced Sales Manager and a very efficient, professional and business-like 'Hand-Over Specialist'
who were up to expectations.

I am only encouraged by stories that it is worse elsewhere with other manufacturer's.
Wow - that sounds about right. Did they really cover a night's accommodation? Like yourself I'm not after fripperies it was more the disparity between customers.
 

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Yes indeed, it was only the Premier Inn but it saved me £40 and I don't eat usually eat breakfast most days. It was south of the border, no Scottish dealer has ever offered me similar although to be fair when the UK actually had an International motorshow I got free entry and parking from Audi plus stand hospitality through Scottish dealers on a couple of occasions.
I was a bit hesitant to buy away from home but the cost difference was much greater than the cost of fuel to travel down and the attention to detail was better than I have experienced closer to home.
 

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Thats of real interest to me cruicd as I'm equidistant between Edinburgh and Carlisle. Many thanks for post.
 

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My hand over was fanatic. Greeted as we entered the showroom, coffee , good stuff, immediately in hand and waited 5 minutes till sales guy Mat was ready as completing a previous customers sale.

After paperwork went through to unveiling showroom to reveal my new motor. A brolly and a beautiful bouquet for my wife. A guide round the vehicle and a play and off we went. Whole experience about 1.5 hours. The dealer Jardine in Shrewsbury been faultless and bought the sales guy a gift was so chuffed with the service.

180 miles later still smiling........
 

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So it is not just because I had come a long way that they welcomed me with decent coffee in a proper cup. Aidan Coley, Sales Manager and a Shrewsbury lad himself, is running a good outfit. Victoria quite charming but did not buy her a gift. Maybe should do that next time I'm in Shropshire.
 
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Always had a good experience - ok not every car order has been perfect but the dealer has always been willing to go that extra mile.
I've had Audi pay for me to do an R8 driving experience few days before (Hotels, lots of expensive champagne, private flight and all transport paid for), other special events and releases like last years S event in Berlin. freebies and extras.
 

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Always had a good experience - ok not every car order has been perfect but the dealer has always been willing to go that extra mile.
I've had Audi pay for me to do an R8 driving experience few days before (Hotels, lots of expensive champagne, private flight and all transport paid for), other special events and releases like last years S event in Berlin. freebies and extras.
So what information do you have that may benefit all of us Snowman to get such privileges?
 

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