Apologies for bringing back an older thread, but I'm on the lookout for similar information, and I thought I could share my two cents. It's definitely frustrating when the outer rubber window seal doesn't clear the water on the glass when you open and close the windows. I've had experiences with other cars where the seals did clear the water. It's strange that your Audi dealership claims it's normal for the seal not to clear the water. From your description, it seems like it might be worth getting a second opinion or reaching out to other Q5 owners to see if they've encountered the same issue. Sometimes, different dealerships.