Hi McDI have been told that the new order and distribution system is going in between 14 and 22 July. Does anyone have any insight to if or when customers will get access to track progress online ?
So do we anticipate our Dealers are going to contact us to tell us all about it.....
Perhaps we should tell the dealers about the forum,at least they info will be up to date!!!!So do we anticipate our Dealers are going to contact us to tell us all about it.....
Kev,Well I thought I would give them yesterday to get settled into the new system and had hoped that they would contact me today with some news - you know the 'we'll keep you updated right throughout the whole process' kind of news. It never happened so I gave them a call this afternoon to be greeted with 'Oh no, what do you want now hahaha'. I said I was hoping that they could tell me where my car was that had been built two weeks ago. 'I'm very busy selling cars and haven't been on the new system yet and to be honest I've only had a little bit of on line training on it' - what the f***.
He then goes on to tell me that they have had a white Q5 delivered but doesn't know if it was mine. That one rendered me speechless and following a long long pause he declares 'I suppose I could try and find out and ring you back'. Suffice to say I am still awaiting his call.
I rang Audi UK to ask if they had access to the system and could they tell me where my car was. They claimed that there had been a delay to the roll out of the new system and to ring back Monday. Is that true? Are people not getting information from it and having their new cars registered on it?
This just typifies the service I have had throughout.
Am I being unreasonable in expecting better?
Now I'm wrestling with going back to Jeremy Hicks but I fear for the salesman's continuing employment.
That is exactly what I was told you will be able to do and I got that from the head of UK Sales And Marketing several weeks ago.Has anyone been told whether we'll be able to track our cars ourselves through the website after this change?
You will be available to view your vehicle,but at the moment its dealers only while they sort out glitchesHas anyone been told whether we'll be able to track our cars ourselves through the website after this change?
Does anyone know the latest with this new tracking system?You will be available to view your vehicle,but at the moment its dealers only while they sort out glitches
Ordered my car in April told provsional week 31 - 32. the delaer rang me last week to tell me the vehicle was showing code 20 (the build week was confirmed) had a call yesterday telling me it is now showing code 13 ( has been built and left the factory on the way to the German port) Fingers crossed for the 1st SeptemberDoes anyone know the latest with this new tracking system?
Can't help thinking that it might only increase the frustration, logging on to the system every day only to see that your vehicle status has not changed
Derby Audi - part of the Sytner GroupVery helpful DealerWho is your Dealer
Perhaps the message is getting through.
Call from my dealer, now showing code 38 - at the German port ready for shipping!Derby Audi - part of the Sytner Group
But only if they can be bothered to let you knowFrom my understanding (well after talking to dealer) the system gives them more up to date info as you have been finding out. Before the system could take at time 4 days to update status etc? No idea if this is true but this is what I was told. However on checking the system today I am sure he muttered something like 'number not recognised' or 'car has gone awol'