[McD]

I have been told that the new order and distribution system is going in between 14 and 22 July. Does anyone have any insight to if or when customers will get access to track progress online ?

 

[rapidcool]

I have been told that the new order and distribution system is going in between 14 and 22 July. Does anyone have any insight to if or when customers will get access to track progress online ?

Hi McD
As of 23rd i would say,not sure wether you will need a password from the dealer or an access code tho.
rapidcool

 

[Rog]

So do we anticipate our Dealers are going to contact us to tell us all about it

.....

 

[Kaine]

So do we anticipate our Dealers are going to contact us to tell us all about it

.....

 

[rapidcool]

So do we anticipate our Dealers are going to contact us to tell us all about it

.....

Perhaps we should tell the dealers about the forum,at least they info will be up to date!!!!

 

[CarbonCopy]

New system up and running tomorrow so I guess at least some of us will be put out of our misery

Dealership have confirmed what most of us on here already know that cars have still been moving around the system slowly - problem being that no one knows exactly where they are right now

 

[CarbonCopy]

Well I thought I would give them yesterday to get settled into the new system and had hoped that they would contact me today with some news - you know the 'we'll keep you updated right throughout the whole process' kind of news. It never happened so I gave them a call this afternoon to be greeted with 'Oh no, what do you want now hahaha'. I said I was hoping that they could tell me where my car was that had been built two weeks ago. 'I'm very busy selling cars and haven't been on the new system yet and to be honest I've only had a little bit of on line training on it' - what the f***.

He then goes on to tell me that they have had a white Q5 delivered but doesn't know if it was mine. That one rendered me speechless and following a long long pause he declares 'I suppose I could try and find out and ring you back'. Suffice to say I am still awaiting his call.

I rang Audi UK to ask if they had access to the system and could they tell me where my car was. They claimed that there had been a delay to the roll out of the new system and to ring back Monday. Is that true? Are people not getting information from it and having their new cars registered on it?

This just typifies the service I have had throughout.

Am I being unreasonable in expecting better?

Now I'm wrestling with going back to Jeremy Hicks but I fear for the salesman's continuing employment.

 

[rapidcool]

Well I thought I would give them yesterday to get settled into the new system and had hoped that they would contact me today with some news - you know the 'we'll keep you updated right throughout the whole process' kind of news. It never happened so I gave them a call this afternoon to be greeted with 'Oh no, what do you want now hahaha'. I said I was hoping that they could tell me where my car was that had been built two weeks ago. 'I'm very busy selling cars and haven't been on the new system yet and to be honest I've only had a little bit of on line training on it' - what the f***.

He then goes on to tell me that they have had a white Q5 delivered but doesn't know if it was mine. That one rendered me speechless and following a long long pause he declares 'I suppose I could try and find out and ring you back'. Suffice to say I am still awaiting his call.

I rang Audi UK to ask if they had access to the system and could they tell me where my car was. They claimed that there had been a delay to the roll out of the new system and to ring back Monday. Is that true? Are people not getting information from it and having their new cars registered on it?

This just typifies the service I have had throughout.

Am I being unreasonable in expecting better?

Now I'm wrestling with going back to Jeremy Hicks but I fear for the salesman's continuing employment.

Kev,
Computer system is up and running and now able to fully register all cars

as of end of play friday.I would wrestle at all about dropping the nob of a salesman you have.If i had spoken to a customer like you where spoke to I would'nt be getting anymore work.He sounds like he is sitting way to high up his perch to think he needs to use manners and be helpful.
As for wrestling with what to do,Audi Uk are working today as if a normal day due to computer balls up.

Rich

 

[Kaine]

Having spoken informally with a few Audi guys (not audi UK) I can only imagine their frustration when reading these posts

Kaine

 

[davey]

Has anyone been told whether we'll be able to track our cars ourselves through the website after this change?

Thanks

 

[CarbonCopy]

Has anyone been told whether we'll be able to track our cars ourselves through the website after this change?

Thanks

That is exactly what I was told you will be able to do and I got that from the head of UK Sales And Marketing several weeks ago.

 

[rapidcool]

Has anyone been told whether we'll be able to track our cars ourselves through the website after this change?

Thanks

You will be available to view your vehicle,but at the moment its dealers only while they sort out glitches

rapidcool

 

[Biffo]

You will be available to view your vehicle,but at the moment its dealers only while they sort out glitches

rapidcool

Does anyone know the latest with this new tracking system?
Can't help thinking that it might only increase the frustration, logging on to the system every day only to see that your vehicle status has not changed

 

[Trevor]

Does anyone know the latest with this new tracking system?
Can't help thinking that it might only increase the frustration, logging on to the system every day only to see that your vehicle status has not changed

Ordered my car in April told provsional week 31 - 32. the delaer rang me last week to tell me the vehicle was showing code 20 (the build week was confirmed) had a call yesterday telling me it is now showing code 13 ( has been built and left the factory on the way to the German port) Fingers crossed for the 1st September

 

[Rog]

Very helpful Dealer

Who is your Dealer

Perhaps the message is getting through.

 

[Trevor]

Very helpful Dealer

Who is your Dealer

Perhaps the message is getting through.

Derby Audi - part of the Sytner Group

 

[Trevor]

Derby Audi - part of the Sytner Group

Call from my dealer, now showing code 38 - at the German port ready for shipping!

 

[Nemo]

From my understanding (well after talking to dealer) the system gives them more up to date info as you have been finding out. Before the system could take at time 4 days to update status etc? No idea if this is true but this is what I was told. However on checking the system today I am sure he muttered something like 'number not recognised' or 'car has gone awol'

 

[Trevor]

I suspect the problem may be the dealers understanding of technology. What my dealer has told me sofar been correct, the car is now in Grimsby so should be with them any day now. looking good for 9am September 1st.

 

[Rog]

From my understanding (well after talking to dealer) the system gives them more up to date info as you have been finding out. Before the system could take at time 4 days to update status etc? No idea if this is true but this is what I was told. However on checking the system today I am sure he muttered something like 'number not recognised' or 'car has gone awol'

But only if they can be bothered to let you know

I anticipate my next update will be something like "can you pay your bill"