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Still Game
4,612 Posts
Discussion Starter · #1 ·

292 Posts
Email from theage and smh


Hello everyone,
Again apologies for the mass emailing. I really wanted to get back to you all individually, but I just don't have the time.
Obviously you would have seen the Volkswagen recall. Here's our story from today on the recall in case you haven't caught up with the news.
And here is a good Q&A that Drive did if you need some more information:
I know many of you have already moved on from your troubles with Volkswagen or are eligible for the recall and will hopefully have your issues addressed. Some of you, however, have missed out. Either the timeframe is too short for your car or the model doesn't qualify at all. Some of you have written to me about vehicles other than Volkswagen.
While I do want people to keep in touch about whether there are genuine holes in the recall, I just wanted to let you know that this is going to be hard for me over the next few weeks. I have a deadline for another story and I need to concentrate on that.
Many of you have written to me asking for advice. I don't really have any except the following things may help some of you:
1. VW said yesterday that they would, on a case-by-case basis, repay people who have already spent money on the injectors and DSG problems. The VW spokesman said in relation to reimbursing costs on DSG: 'As with the diesel injectors, we will evaluate all claims on a case-by-case basis and refund the customers as required'.
2. I'm not sure what to make of the issue with the 6-speed gearboxes. VW now insists it did a recall in 2009, which wasn't put on the ACCC website. It says that recall is 99 per cent done and the ACCC is urging people affected by that recall to take their cars in for service. But I can't get clarification from VW on exactly what this recall was for. It says it mirrored the DSG recall in the US in 2009, but there were two separate DSG-related recalls or campaigns in that yearin the US. I'm sorry I can't be more help with this.
3. It was interesting that the assistant treasurer David Bradbury was in the Herald Sun on Monday talking about consumer rights in relation to the car industry. The article is here
The interesting bit was this quote:
"Any suggestion by car manufacturers that cars need to be serviced at a licensed dealer to maintain the owner's consumer guarantee rights is not correct," Mr Bradbury said.
I don't know if that helps those battling with Volkswagen on some of these issues.
4. For those that still believe there are outstanding issues or just haven't done this already, you can complain to the Department of Infrastructure and Transport, which is investigating reports of VWs decelerating and is liaising closely with Volkswagen Australia. The Department provides advice to the ACCC on vehicle recalls.
The Department has told Fairfax Media that consumers can report their concerns in three ways:

Filling in a vehicle defect form here:
Writing to investigators through this email: [email protected]
Or calling this number and asking for the team investigating the Volkswagen safety concerns 02 6274 7111
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