I think the key here is clear information
I think we can all understand that AUDI revise their production schedules based on orders - I believe that when orders are low, the production line speed is reduced (i.e. they can't just stop and have nothing for the workers to do, so they just slow the line down) - this will of course then delay completion and put deliveries back. We can also understand the difference between estimated delivery times (at time of order) and confirmed production times (confirmed by the factory when the build date is scheduled).
This kind of information always seems to be lacking from any dealer (not just AUDI) - what is needed is clear information and updates directly linked to the production plant - why can't the customer see the order system online?
If we could see based on the current build schedule, the car will be built between say week 30 and 34 we would initially be content - then if the dates move outside these original targets, the dealer (and maybe even the customer) would get a email from AUDI advising the revision, citing production slow down etc. This of course would be dissappointing, however at least we have clear concise information from AUDI and help keep our good relationship with the dealer as at the end of the day this is our AUDI face.
Anyway, thats my opinion - I would be very happy if such a system was introduced.
You may well be right Kaine but my experience leads me believe that there are more fundamental issues to be addressed at Audi UK and Audi dealerships.
Yes an improved system with better tracking would help, and I believe this is on the way, but the dealers do get a rolling indication of lead times - my dealer called it up on his system and showed me it. I think some of them employ a little poetic license when quoting lead times to encourage a sale.
I would guess that all Audi dealerships got the bulletin regarding the 2011 spec changes but it seems like very few of them have read it let alone know what to do with it - I spoke to three people at my dealership about the suspension changes and none of them understood what the implications were or how to address them. It was down to me to chase around and point them in the right direction.
None of them appear to understand what the impact of an order amendment would be - that is pretty basic stuff which they must encounter on a regular basis - I can't believe that the greater Audi is unable to give the dealerships some kind of direction regarding order changes.
In my humble opinion there seems to be quality lacking in both product awareness and customer service. If there are spec changes to a product then Audi should ensure that their dealerships are aware of the changes and how they will effect their customers and then the dealership's should act accordingly.
I agree that these kind of issues are not unique to Audi and I have experienced much worse at Jag, Merc and BMW - I honestly think that Lexus are the only ones to come close.
Not sure what any one else's view is but I expect a level of service whether I'm spending 10k or 140k