[Wuls]

So the "YourAudi" feed held at "Quality Control" now for over a month. Getting blood out of a stone from Audi this is what I have been told.

I have now been passed this information, as per our previous correspondence the lead time from completion of production to delivery to the UK is circa 12 weeks, at present a batch of the new A5's and Q5's have been delayed your vehicle is amongst them. They at this stage have limited information as to the reason and this information is being collated and will be sent over to me. They have advised at this stage they cannot confirm how long the delay will be however all affected vehicle will be given a priority on shipping to reduce any impact on the overall delay time​

Other than the fact the A5 and Q5 are not built at the same factory (hence if the above is true then there is a platform problem), anyone have any views (I was aware of the 12 week delay from build to PDI, but this is somthing entirely new).

​

 

[Snow Man]

My view is Audi quality sucks...
No way to validate either way - all you can do is wait.

Just to show you the next step

 

[Wuls]

Sounds like a guarantee that the car would be a "lemon" if it stuck at quality control with a bunch of other misfits...

 

[Skiman]

Sorry to hear about the lack of information from Audi. Thankfully the Q5 I am getting is a stock car. I am not sure when it arrived in the UK, but according to your Audi the factory in Mexico received the factory order on the 14.11.16. It has been in the U.K. At least two weeks.

 

[Sj1000]

So going by Snowman's map, this is and old style Q5 with the delay yes?
Are they giving out delivery dates/ transport times for the newbies from Mexico yet?

 

[Wuls]

The delay is a new Q5 from Mexico

 

[YapStar]

Sorry to hear that Wuls, mine wasn't a stock order, it has been built and on a ship somewhere, expected delivery is mid April at the moment. Worrying that there is a delay on yours as the new Q5 is meant to be launching next week.

To be honest getting any decent information from Audi UK is painful to say the least. They might have run out of certain parts, components?!

 

[Snow Man]

So going by Snowman's map, this is and old style Q5 with the delay yes?
Are they giving out delivery dates/ transport times for the newbies from Mexico yet?

My order is not for a Q5, so its coming from a different factory.
That said the graphic is still wrong as its coming from Neckarsulm i believe.

If a stock new Q5 has already landed (which is not from the demo dealer fleet) then the platform comment doesnt seem valid...!

 

[M4Tax]

Hi (This is my first post.)
I have been waiting for a new Q5 since late January 2017. I was told that it would arrive "early March". I was later told it had arrived in Emden mid-Feb. Now no-one at the dealer and no-one at Audi UK has any clue when it will be delivered. Audi personnel in Germany are "not customer facing". I really want the car but this is shockingly poor customer service. Does anyone know if they're having quality issues? ie are the cars wrecked or don't work? Does anyone know if Audi look at these posts?

 

[stevew]

I ordered mine week before Christmas and it was built week 11. The 'youraudi' shows it is in transit and I have followed it up with Audi Customer services who can advise me:

'Thanks for providing these details, Steve. We've spoken to the Audi Sales Office who've advised it's in transit from the Factory to Emden, this status change took place on 24 March 2017. It will then be transported by ship from Emden to Grimsby. The lead time from logistics is usually around 12 weeks for the vehicle to arrive in the UK. We're happy to keep providing updates if you'd like to check back with us.'

The dealer also emailed today...

'Just a quick update on your new Audi Q5! Great news is that it is built and still showing in transit from factory! I will continue to keep an eye on your new Q5 but it seems to be in that grey area somewhere between Mexico and Germany right now.'

The lack of info is rather frustrating! ????????????

Sent from my iPhone using Tapatalk

 

[Wuls]

Well neither the dealer or Audi UK has come with anything more than there is a parts issue.

My time of the essence clause in the order kicks in towards end of April and I will be cancelling my order and abandoning Audi for another make. The service is unacceptable and the lack of information is appalling.

 

[SINGHY]

I bought a Q5 last Saturday, it's a dealer stock car and was built on 23/01, the dealer reckons I'll get it in the next 2/3 weeks. In the meantime I've offloaded my A4 in P/EX to them today and theyve loaned me an almost new Q3 until mine arrives. Worrying to hear about these delays, but in my case any delays mean I hang on the the loaner longer so it's in their interest to chase up delivery for me. I was surprised I managed to get one in the colour, spec and options that I wanted, given all the fuss about pre-ordering.

 

[Skiman]

I bought a Q5 last Saturday, it's a dealer stock car and was built on 23/01, the dealer reckons I'll get it in the next 2/3 weeks. In the meantime I've offloaded my A4 in P/EX to them today and theyve loaned me an almost new Q3 until mine arrives. Worrying to hear about these delays, but in my case any delays mean I hang on the the loaner longer so it's in their interest to chase up delivery for me. I was surprised I managed to get one in the colour, spec and options that I wanted, given all the fuss about pre-ordering.

I was surprised that I was also able to get a stock vehicle in the colour I wanted plus the couple of options that I wanted.

 

[Justanhonestman]

Hi guys-- well my Q5 was built on the 23rd January and I received an update in the 'your Audi' tracker that my car was on it's way to the UK from Mexico on the 24th Feb. The ship that I tracked to Emden arrived on the 10th March. I still haven't taken delivery of my car. Audi says they are receiving further checks in Germany and cannot tell me where it is or how long it will be before delivery. So what's going on once the cars arrive in Germany ? Audi is not telling the truth here. Something has gone wrong either with the standards of the Mexico factory, or a problem has been found with the new model. Six ships have left Veracruz since my ship left in February with another two due in the next few days. All these cars coming into Emden with very little going back out to the UK - were not getting told something here. After the emissions scandal Audi will be trying to keep quiet about further problems with the brand, especially as this is their latest model and could seriously damage sales of their best selling model. It's nearly two months since my car was supposedly offloaded at Emden- where is it Audi ? And what's gone wrong ? It may be time to phone that F Pace dealer I think.

 

[Skiman]

Hi guys-- well my Q5 was built on the 23rd January and I received an update in the 'your Audi' tracker that my car was on it's way to the UK from Mexico on the 24th Feb. The ship that I tracked to Emden arrived on the 10th March. I still haven't taken delivery of my car. Audi says they are receiving further checks in Germany and cannot tell me where it is or how long it will be before delivery. So what's going on once the cars arrive in Germany ? Audi is not telling the truth here. Something has gone wrong either with the standards of the Mexico factory, or a problem has been found with the new model. Six ships have left Veracruz since my ship left in February with another two due in the next few days. All these cars coming into Emden with very little going back out to the UK - were not getting told something here. After the emissions scandal Audi will be trying to keep quiet about further problems with the brand, especially as this is their latest model and could seriously damage sales of their best selling model. It's nearly two months since my car was supposedly offloaded at Emden- where is it Audi ? And what's gone wrong ? It may be time to phone that F Pace dealer I think.

My Q5 was build week 5.2.17 and I took delivery on the 28.3.17. Touch wood so far no issues with my car and the build quality seems ok, better than my wife's Audi TT roadster. I would be concerned about why my car has been stuck in Emden for this length of time.

If you are thinking about the F Pace I would check out the F Pace forum there seems to be quite a few unhappy customers.

 

[YapStar]

Hi there sorry to hear about the delays on your car.

To be honest I think there might be issues with the cars. After driving the car for a few weeks the build quality is OK (some of the materials are poor)

I'm not sure if you saw my other post but querying a few options I ordered and the response so far has been pretty poor.

Early days at the moment but so far not convinced by the new Q5 for long term reliability (hopefully will be proved wrong)

Keep us all posted on the response and I will let you know on the options front...

 

[Markee68]

My Q5 has been showing in transit on the way to the UK since around 21st April and I was in blissful ignorance until reading this...

As a new user, I will keep this thread updated with any changes, if anyone else waiting can do the same we can share maybe updates on this thread?

To the user suggesting he was going to speak to Jaguar about an F Pace, I would suggest having a look at the F Pace forums, there's a lot of car rejections on there...

 

[SteveMcB]

I suppose with it being a brand new model, brand new plant and workforce teething problems will be inevitable. Audi will obviously want to deliver them in A1 condition but they should be doing more to keep you updated on the reason for the delays as a lack of information inevitably results in negative speculation, which, hopefully, will be totally unfounded.

Must admit I thought it a little odd that the cars have to go to Germany for QC checks, it doesn't seem to streamline the process and I would have thought the new multi billion pound plant would have that facility anyway?

 

[Wuls]

Since I started the thread I'll give you an update on what I know

- "My" car (technically I can cancel now at 7 days notice due to the delays) left Veracruz on 19th April. Neither Audi UK or the dealership has been at all helpful in identifying the ship.The best estimate has been 8 weeks from shipping but in truth that's more of a sales pitch than anything from anyone with insight.
- The closest thing to an explanation is described above - a parts shortage.
- It could be the truth but seems improbable. The only thing Audi have been public about is a recent fire - viz

http://uk.reuters.com/article/us-audi-production-idUKKBN16Y1CQ

- Volkswagen AG as a listed company has been made aware of their responsibilities for disclosure under the Market Abuse Regime

 

[YapStar]

http://europe.autonews.com/article/20170501/COPY/305019910/audis-mexico-plant-sees-labor-discord-over-pay-benefits

Apparently hasn't impacted production...