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Discussion Starter · #1 ·
So it looks like my car "might" have symptoms of mech failure. It's been at an Audi specialist today for diagnostics. They said they are going to try updating the software, but that there's a good chance this will not fully resolve the problems, and the mech unit will require replacing.

Why do I see wildly different costs for this job on forums?
The most common cost seems to be around £4k, but with some as high as £11k - is this for a full gearbox?

The garage has hinted (although not quoted), that the cost of the unit from Audi is about £1.5k + vat, plus fitting, with around 5 hours labour - which would take it to around £2k mark. does this sound about right?

Car is a 2009 Q5 3.0TDI
 

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11K? for repair or full gearbox? nah must be for supplying another Q5. How many mls as it done and as it got a full service history. If it is 11k can't see why anyone would buy one if this is what's to be expected on a premium car that's only 5 years old.

I know it is a problem with this gearbox, and Audi know it and it's about time they sorted it and honoured geniune cars with full service history and reasonable mileage assuming your one as no matter what the age it's a fault in the componate and design.

Gee Ive had cars half the price twice as old and never had problems like this gear box suffers. Good luck bud.
 
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Yeh good luck!
 

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I used to repair the old Borg Warner 35's and Ford C4's. I ordered my car with a manual gearbox, enough said. Automatics........ Never catch on.
 

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That quote from Audi (£1.5k) sounds about right, you could probably get one cheaper from a gearbox reconditioning place but depends if you want new retail or not. If anyone quotes you £11k then they're having a laugh, you could probably cash it in with Webuyanycar.com and spend less buying another Q5 (if you do get a warranty!)

MT
 
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Discussion Starter · #6 ·
Interestingly I spoke to ecutesting - who are mentioned in various forums as being able to refurbish faulty mech units. They tell me the Q5 is the only gearbox they can't work on as it's too complicated.
So the only option is a new one.
I should find out more tomorrow.

The car has a warranty, but it covers only the first £1k per claim. However, I only got the car on Saturday and the fault was present the day I collected it so I'm pushing the garage I got it from to put it right.
 

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However, I only got the car on Saturday and the fault was present the day I collected it so I'm pushing the garage I got it from to put it right.
Eh? I think a full refund is what I'd be going for....
 

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So it looks like my car "might" have symptoms of mech failure. It's been at an Audi specialist today for diagnostics. They said they are going to try updating the software, but that there's a good chance this will not fully resolve the problems, and the mech unit will require replacing.

Why do I see wildly different costs for this job on forums?
The most common cost seems to be around £4k, but with some as high as £11k - is this for a full gearbox?

The garage has hinted (although not quoted), that the cost of the unit from Audi is about £1.5k + vat, plus fitting, with around 5 hours labour - which would take it to around £2k mark. does this sound about right?

Car is a 2009 Q5 3.0TDI
IMO, that's about right.
As I've said several times before on this site, FSH from an Audi dealership and with some pushing, replacement ought to be FOC (or at least with a significant contribution towards replacement cost).
Don't be fobbed off on the software update option; I went that route via Warranty Direct twice; they paid for the software updates and when M unit was eventually identified as the culprit, they refused to pay any more towards it.
Back to the supplying dealership, some table thumping (only three months past the original Audi warranty expiry date) and they eventually agreed to cover the cost of the work.
If you bought independently then I'd be tempted to ask for my money back or get them to pay for the M unit replacement.
Good luck.
 

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I think Fivade has bought his Q5 from a non-Audi independent.

If it were me I'd be taking it back and getting my money back, it simply wouldn't be worth the hassle. The only kind of warranty worth having is the manufacturers own...
 
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If that prob was present upon sale,just take it back and get a refund ,it's so much agro u shouldn't b haveing on a new purchase ????
 
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Discussion Starter · #12 ·
Yes I did buy from an independent garage, but they have been pretty helpful. The car has been with Audi for over a week now, diagnosed with mechatronic failure, and Audi are repairing it all at no cost to me.
Plus Audi highlighted some other 'advisories' for the car after doing a full check, and the garage I bought it from gave them the go-ahead to get all this done and the garage are paying for it.

I should have the car back early next week so I'll let you all know how I get on - but I'm looking forward to getting it back so I can start enjoying it.
 

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That is surprisingly good service from Audi and the independent dealer. Name and praise ..........................
 

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Discussion Starter · #14 ·
Yes, I'm very pleased with the outcome. I'll name and praise just as soon as I have the vehicle back in my hands and confirm it's all been fixed!
 

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Discussion Starter · #15 ·
Was hoping to get the car back today but apparently the water pump also has a fault and is noisy - so Audi are taking care of this too.
I suppose it's better waiting a little longer to get the car back properly fixed, rather than finding other faults later.
 

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There was a post thread on here a while back about noisy water pumps on the 3.0TDI, original design was a plastic casing and now its metal, will seem like a new car when you get it back...
 

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Discussion Starter · #17 ·
Just got home after collecting the car. It definitely feels much better, smoother to drive and not jerky or pulsating the revs any more.
Apparently the following work has been carried out:
Mechatronic unit "repair kit"?
Water pump replaced
Front ball joints replaced
Rear bump stops replaced

Audi funded most of the cost, and the garage I got the car from paid the remainder.

I haven't given it a thorough test yet, I was taking it quite easy on the way home, but so far so good.
I shall see how it goes tomorrow. I've still to test reversing up my drive which was a bit of a problem before the repair.
 

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Interesting to see the reference to "repair kit", first I've heard of that in the forum. Anyway, hope all goes well from now on.
 

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Discussion Starter · #19 ·
yes I queried it when they said repair kit, and asked if they meant full replacement of the mech unit, but the response I got was confusing.
They said the don't replace the full "grearbox" as that would be too costly, and instead the replace a circuit board. They insistently referred to the gearbox + mech unit as a single part.
I can't see them soldering together parts of a mech unit, so I have to assume they mean they replaced the mech unit.
 

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Well either way its a good result, and Audi have done the repairs and will stand by it if for some reason it isn't right. Just get out there and enjoy the car....
 
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