Audi Q5 Forum banner
1 - 20 of 237 Posts
G

·
Discussion Starter · #1 ·
Hi Everyone,

I've not posted before and so first of all, hello, and second of all thanks for sharing all the info, pics, experiences - I've found it very informative and it keeps me sane whilst I await delivery of my own Q5. The one topic that seems to be missing is info on Q5 delivery times - both predicted and actual.

I wondered whether it would be possible for anyone awaiting their Q5 to simply state their 'Order Date', whether the 'Build Date' has yet been confirmed and if so when it is, and finally the estimated 'Delivery Date'.

Furthermore, anyone who has already taken delivery of their Q5 can state the same info with actual information for 'Order Date', 'Build Date' and 'Delivery Date'.

If it works, it may help put peoples mind at rest if they've not heard anything (like me) or give them reason to make enquiries with the dealer. It obviously varies depending on options so details of the vehicle and options may be beneficial.

Mine looks something like this:-

Q5 2.0 TFSI S Line S-Tronic
7-spoke alloy, Tech Pack, Int Light Pack, 3-zone, Heated Front Seats, TV Function, Bluetooth, Cruise Control
Ordered - 14/9/09 (Amended from an existing dealer order)
Build - TBC
Delivery -TBC

I'll update the dates as I get more info.

Thanks everyone.
 

·
Registered
Joined
·
337 Posts
Hi Shep
I ordered my Q5 2.0TDI S-Line S-Tronic on the 17th of July, a letter came in August informing me my build date would be week 44, then in September I received another letter from the dealer telling me the build date had been brought forward to week 39 and that I should expect it sometime in October. My car finally arrived at the dealers on the 20th October and I took delivery on the 22nd. The dealer would not commit them self to a fixed arrival date because if it hadn't arrived on that date they would have been bound to give me a lone car until the car arrived.
Hope this helps, but I can assure you it's worth the wait.
Bill

My options were pan roof/drive select/heated front seats/storage pack/int lighting pack and puncture warning.
 

·
Registered
Joined
·
113 Posts
Hi Shep,

I ordered a 3.0 TDi SE with several options on the 14 June 2009. Expected delivery would be late September.
25th July :- I was verbally told a build date of week 37.
19th September :- I'd heard nothing, so stopped past the garage. Our salesman confirmed the car had been built and was awaiting shipping to the UK.
24th September :- Got a call from Aberdeen Audi confirming the car was on the ship. (Again no paper/letter.... just verbal).
30th September :- The car's here, but there's a delay at the DVLA with the Reg. No. transfer.
9th October :- Took delivery of the car...... and boy was it worth the wait

A nice little addition was that Aberdeen Audi had installed the Q5 dog guard in the back.... free of charge. (We'd mentioned it in passing while chatting to the Salesman, but had never gone as far as to order one).
Still running in, but it's more than matched my expectations. The ONLY downside, is reading the forums and spotting things that you thought you'd have as standard only to find they were an option


Hope that helps a bit.

Cheers,

Mike.
 
G

·
Discussion Starter · #4 ·
Thanks for your replies Bill / Mike. So you had a 3 month and 4 month wait respectively from order to collection.

I phoned Bedford Audi today, although both my Sales Exec and the New Sales Manager were both on holiday. Anyway, the used car sales guy looked up my order and told me it was showing a week 51 build although it still isn't factory confirmed!! When I ordered 14th September, the existing order which was amended to my requirements, was showing an estimated delivery of beginning to mid December! So I'm a bit disappointed at the moment. With Christmas in the way it's more likely to be end January delivery.


The used car sales guy said Audi have been experiencing 'manufacturing problems' - has anyone else been told this?
 
G

·
Discussion Starter · #5 ·
Hopefully this makes you feel a bit more positive.

I ordered my car 24th August and was told build week was week 44 (i.e. this week). It looks as though Audi have ramped production up as at the beginning of this week the car was awaiting shipment. Like you my salesman is on holiday but hopefully (fingers crossed) I will take delivery late next week or early the week after.
 
G

·
Discussion Starter · #6 ·
Shep,

Don't know if it helps, but I ordered my Q5 on 25 July. It was built in week 40, and I'll be collecting it this Saturday. The wait has been just over 3 months. Before ordering, the sales person looked up anticipated delivery dates on his computer and I remember seeing the screen showing the estimated time for delivery of a Q5 in the UK showed as the end of September (a 2 month wait). The order became "confirmed" in mid-August and I was then told that delivery would be the beginning of October. Each time I had an update after that, the date slipped and it's ended up being a month later than the original estimate. It took exactly three weeks from the end of the build week before the car arrived at the dealer.

I appreciate it's very tempting to look forward to having your car for particular events (and what a Christmas pressie it would be!), but my advice would be not to expect too much when it comes to dates and just relax knowing that you will get your car at some point.

Mark
 
G

·
Discussion Starter · #7 ·
Thanks Mark - I am a fairly patient person, honestly! I understand the basic process of order-build week-factory confirmed-shipment-delivery, but I don't understand why after 6 weeks since I ordered (and mine was an amended order of a Q5 in the system), I'm only just being told an indicated build week (wk51) and that it's not yet factory confirmed.

My main concern over a later than expected delivery is the inconvenience to others now that I have now sold my car - I am using the other half's car and in turn she is borrowing one from her parents.

From what J910 says, it looks like the build week can move forward as well as back so I'll keep fingers crossed - but won't hold my breath!
 

·
Registered
Joined
·
113 Posts
Hi Shep,

With regard to your query about "manufacturing problems".....
I vaguely remember someone saying there was a problem with the supply of S-tronic / DSG gearboxes. I also heard that Audi kept the run of "panoramic roofs" together for ease of production.
I wish i could remember where i got this info from, but i honestly can't recall. It might have been the salesman or possiby even in a forum somewhere !!!

My own car was delayed by about a month, but i was never really given an "exact" date for delivery until the car had arrived in the UK. What i can say, is that I had a factory confirmed build date by about 5 weeks after i placed the order.

Cheers,

Mike.
 
G

·
Discussion Starter · #9 ·
Hello,

We ordered our q5 on 19th September. Asked the dealer a couple of weeks later when it would be built and they said 8th December. Estimated delivery date on paperwork states 20th January. Although the salesman said we may get it before christmas. I hope we do, we can't wait for it to arrive.
 

·
Registered
Joined
·
337 Posts
Hi Barry
Hope your car is delivered for Christmas, that will be some Christmas present for you, I love my Q5 and it was well worth the wait,
so all the best and hope it comes sooner than later.
 
G

·
Discussion Starter · #11 ·
Hi,

ordered my left hand drive 3.0 TDI SLine on sept 28. Initial delivery was scheduled for late january but last week I got an email from the dealer...production date has slipped to week 9 and it will take another 4 weeks for delivery.
Production date is not yet firm and will probably not be committed until end of december.

The dealer explained that the factory has experienced some problems (he did not go into details though) and all Q5 orders (at least all of his) are affected.

Time definitely does not fly when you're waiting for your Q5
 
G

·
Discussion Starter · #12 ·
Hi all,

I spoke to my Sales Exec today who had called the sales office and asked them what would cause a vehicle that was an amended order to be pushed further back. They informed him that this is due to change in engine from Diesel to Petrol plus the addition of specification that wasn?t on the original Q5 ordered.

With regards scheduled build week he told me that if the vehicle is currently showing as Factory Order Week 51 it will go confirmed in week 47 (This is explained in the email below which was sent to him from Audi UK Sales Manager).

He went on to say that he genuinely shared my frustration but he cannot do anything to make the factory build the car any quicker - each Audi centre is allocated a pre-determined number of each model in the range every quarter and the Factory will not deviate from that & even if an already existing order is amended (as they did in the case of my Q5) it still doesn?t guarantee it won?t be pushed back due to specification.

This is the email from the Audi Sales Manager explaining comfirmation of build weeks:-

"Team,
I?m aiming to produce a couple of one-page flowcharts that will take you through the vehicle ordering process, but in the meantime a few words about build weeks.

We?re taking a lot of calls at the moment about vehicles not confirming. When we check, the vehicles have Scheduled build weeks of 47 or 48, which I believe you can see. If you have a Scheduled build week it is extremely, extremely unlikely to change unless you amend the order. A Scheduled build slot will confirm in the factory system 4 weeks prior, i.e. Week 47 will confirm in Week 43. We are currently in Week 41 and confirming Week 45, as it states on the front of the latest Production & Supply bulletin. We don?t see this confirmation on our system until 2 weeks before.

If you email or phone the Sales Office asking why a Scheduled Week 48 car hasn?t confirmed yet, you?re wasting your time.

Based on the information supplied in the P&S bulletin we can see when there are significant changes to model availability, i.e. A3 SB 1.8 T Manual ? Early 2010 (see notes). If 2009 production is full you won?t be getting your car this year and there is nothing that we can do to pull it forward. Either Sales Execs need to be tracking Production & Supply or someone needs to be making people aware ? we have a whiteboard so that the girls can see any significant changes. We should start to see 2010 build slots from next week, w/c 12th October.

You need to be tracking changes in the weekly P&S bulletin and not just relying on the date that was given when you placed the order.

Best.

Sales Office Manager
Audi UK"
 
G

·
Discussion Starter · #13 ·
barry said:
Hello,

We ordered our q5 on 19th September. Asked the dealer a couple of weeks later when it would be built and they said 8th December. Estimated delivery date on paperwork states 20th January. Although the salesman said we may get it before christmas. I hope we do, we can't wait for it to arrive.
Just a quick update on the delivery date for my Q5, have been told by my dealer that it will be here before christmas
and he is looking at a date of around 18-20 Dec for it to be ready and for me to collect it.
 
G

·
Discussion Starter · #14 ·
Great news Barry. Lucky you.

My Q5 shuld go factory confirmed next week. I'll find out then whether the build/delivery date will be any sooner or later than currently expected (wk51 build).
 
G

·
Discussion Starter · #15 ·
My dealer informed me today that my Q5 is factory confirmed for Week 51 build (w/c 14th December).

He also confirmed in writing somthing that he told me over the phone the same week I ordered - that for cars ordered in 2009 and delivered in the first couple of months in 2010, the 15% VAT rate would be fixed, the increase covered by them (not sure whether this is a dealership thing or an offer by Audi).

I think they've done this because they recognise people specifically ordered cars in 2009 to avoid the VAT increase in January - it was one of the reasons I ordered when I did and I'm sure others the same.

Roll on January!
 
G

·
Discussion Starter · #16 ·
I think that the 15% VAT issue must be one that Audi are funding. I have been told the very same!! Bonus is it not?


Mine is scheduled for week 50 and like you, looking forward to January.

ZED
 
G

·
Discussion Starter · #17 ·
I ordered my 2.0TDI SE on 28th October and I am still waiting to hear from the dealership regarding a confirmed delivery date, is this unusual? I was promised at the time that the car would be ready for 1st March.
 

·
Premium Member
Joined
·
480 Posts
Mac - its quite common for the dealer to hear nothing from AUDI unti the build schedule is confirmed - I understand this happens approx 4 weeks before build - for 1st March delivery, I would expect Early Feb build and hence early Jan build confirmation (or similar) - I'd ask them to confirm dates again at the B/Jan

Kaine
 
G

·
Discussion Starter · #19 ·
Well folks think yourself lucky. I ordered my Q5 on the 17th August. One of the key items I checked and rechecked with the dealership was when the car was going to be delivered and they said start of December. I have heard nothing since so I called my dealership on Friday. Apparenlty they don't have a build date yet. As the car is not likely to be delivered until 8 to 10 weeks after the confirmed build date this pushes me out to potentially Feb 2010 at the earliest. Basically I ain't happy with Audi, not only are they being really slow with orders but their updating of customers is rubbish.
I am seriousky thinking of cancelling my order as this sort of delay is likely to cost me a few quid and is really quite unacceptable these days
 

·
Premium Member
Joined
·
480 Posts
Hi Colin,

Out of interest can you ask the dealer to confirm in writing when the order was placed from them to AUDI AG - i.e. was it on the day you ordered?

Kaine
 
1 - 20 of 237 Posts
Top