This is in line with what I was informed by Audi UK Vehicle Operation Manager. He said it normally takes approx 4 weeks to deliver to UK dealer once built but any vehicles built around this time will be delayed by between 1 and 2 weeks. As far as the dealer knowing I am sure they do. However mine has yet to even respond to my last email requesting an update on delivery. It seems as if some dealers are so sure they will sell Audi cars to us then they do not need to work for our business. Perhaps we should start naming and shaming these dealers so that Audi can take action against them.
Absolutely incredible - left hand, right hand - piss up and breweries lol
I was told by the head of UK Sales and Marketing last month that the distribution system was being updated during June and this had meant that they had to resort to a partial manual system and this had caused some problems. He also told me about the new ordering system which is to be introduced on the 20th July. He also mentioned that Audi UK were investing circa ?1,000,000 in a 'mobility' program to provide, together with other things, vehicles to customers who's orders were delayed beyond the original delivery estimate. I've not repeated any of which he told me because I didn't know if it was in confidence, but as much of it is now in the public domain and my dealer has confirmed much of what I was told, I feel happier talking about it.
The new system will include a customer specific portal which will allow you to track your order from start to finish - good news I think! I have been assured that the changes that will be implemented in July will not affect orders that are already in the system i.e. there will be no delays to the production or distribution of orders currently in the system. The only customer facing problem will be new orders.
Not sure where that leaves customers of dealers that were clearly selling allocation up front and lying about it but some positive movement non the less.
Cheers,
Kev
