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Sunroof problems


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#81 leebroath

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Posted 24 February 2020 - 09:07 PM

Thanks mate, Audi is doing all they can, and said they will look after us regarding this issue

Fingers crossed anyway :(

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#82 leebroath

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Posted 25 February 2020 - 08:24 PM

Just to add guys, this is a perfect example of the creaking noise at it's worst,

ours was like this before they placed a new seal on (but the noise is coming back)

See here:

https://www.youtube....h?v=miKJLZKV4Og

#83 AllanG

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Posted 26 February 2020 - 06:53 AM

I can imagine that noise would soon drive you mad, so hope Audi can finally fix it for you. Does it make any noise when the sunroof is open?
2018 Q5 S-Line 2.0 TFSI STronic - Daytona Grey

#84 leebroath

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Posted 26 February 2020 - 10:06 AM

When you push the button to crack the Sun Roof open upwards slightly, the noise completely goes

When you open sun roof so it it slides back the noise goes

The noise returns on both the above when the sun roof is closed again...and yes it drives you nuts Posted Image

#85 leebroath

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Posted 26 February 2020 - 10:50 AM

View PostHampshireMush, on 28 February 2014 - 07:07 PM, said:

they would probably have to replace the whole main frame.
Seems like a common problem!


Hi Mate, Audi are going to replace my frame, which I think will the last resort..how did you get on?

Was it a success, I presume as you haven't been back here to comment, it may have been

#86 Justanhonestman

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Posted 26 February 2020 - 07:37 PM

Hi guys - chipping in on this sunroof problem. I’ve got a mk2 2017 s-line with the pano roof. Thought I had inherited the dreaded sunroof noises. Turned out it was the parcel shelf mountings causing the squeaks and rattles. It has been mentioned before in the forum where somebody put velcro pads where the parcel shelf was mounted. Probably nothing to do with your issue, but I thought it was my sunroof and found the noises coming from my boot. Took out the parcel shelf to prove where the noise was coming from and noise was gone I think you may have an ongoing problem with your roof and hope it gets fixed. To anybody else hearing noises, check that parcel shelf.

#87 leebroath

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Posted 03 March 2020 - 02:20 PM

*UPDATE*

Car is again booked in for the 23rd of March

I have been advised by the Tech Manager the Sunroof Frame will be replaced at a cost of £2000+

They had to eliminate all the previous all the previous fixes/items before they went ahead and asked Audi to replace a high cost item

I have no idea if the Frame is replaced only, or everything is replaced including the 2 pano windows? Anyone know what all gets replaced?

Will update this forum when I get the car back, but I have been advised the noise will be removed... (we will see)

#88 rifleman

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Posted 10 March 2020 - 11:34 AM

View Postleebroath, on 03 March 2020 - 02:20 PM, said:

*UPDATE*

Car is again booked in for the 23rd of March

I have been advised by the Tech Manager the Sunroof Frame will be replaced at a cost of £2000+

They had to eliminate all the previous all the previous fixes/items before they went ahead and asked Audi to replace a high cost item

I have no idea if the Frame is replaced only, or everything is replaced including the 2 pano windows? Anyone know what all gets replaced?

Will update this forum when I get the car back, but I have been advised the noise will be removed... (we will see)


I had mine replaced on my 2016 Q5 with just 1 month left under warranty - was like brand new again.

My 2019 Q5 has been fine.
current car - Q5 (MY19) Y8A S-Line Plus 2.0 (245PS EU6 Petrol) S-Tronic, ordered 18 Aug 18 - delivered 14 Jun 19

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Quantum Grey, Black Edition, Extended LED Light Pack, Panoramic Sunroof, Running Boards, Technology Pack, 20” x 8.0J ‘5-arm rotor’ Design Gloss Athracite Black, Diamond Cut Finish Audi Sport lloy Wheels, Touring Pack, 'S'-Line Sports Suspension, 360° Camera, Park Assist, Audi Side Assist, Camera-based Traffic Sign Recognition, Audi Pre-Sense Rear, Adaptive Cruise Control with Stop&Go and Traffic-jam Assist, Lane Keeping System, Parking Assistance Pack, Privacy Glass with Acoustic Glazing for Front Windows, Audi Matrix LED Headlights with LED Rear Lights and Dynamic Front and Rear Indicators, Heated Front & Outer Rear Seats, Storage Pack, MMI Navigation Plus with MMI Touch, Audi Connect Infotainment Services, Audi Phone Box with Wireless Charging, Audi Virtual Cockpit


previous car - Q5 (MY16) S-Line Plus 2.0 (190PS EU6 Diesel) S-Tronic, ordered 19 Dec 15 - delivered 1 March 2016

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Floret Silver, Extended Black Styling Pack (21" Black Alloys, Black Grille, Black Mirrors, Black Roof Rails, Black Inlays etc.), Panoramic Sunroof, Technical Pack Advanced (Adaptive Cruise Control / Audi Parking System Plus Audi Side Assist), Audi Phone Connect (High) - (with HTC One M9), Flat Bottom 3 Spoke Steering Wheel, Fine Napa Leather Front and Rear Heated Seats, Hill Hold Assist, High Beam Assist, LED Light Pack, Storage Pack, Heated Electric Folding Door Mirrors.

Added with VAG-Com: Rear LED's as DRL's, Audi Drive Select (ADS), Fog Lights on Turn / Signal, Needle Sweep, Oil Temp / Lap Timer, Ambient Lighting Control, High-Beam Assist engage / disengage speed thresholds

#89 leebroath

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Posted 21 March 2020 - 06:15 PM

EDIT to be deleted

#90 leebroath

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Posted 23 March 2020 - 02:43 PM

View Postrifleman, on 10 March 2020 - 11:34 AM, said:


I had mine replaced on my 2016 Q5 with just 1 month left under warranty - was like brand new again.

My 2019 Q5 has been fine.


Hi MyAudiQ Master

Thanks, may I ask when you got yours done and did it completely wipe out that horroble creaking noise?

Our car goes in Monday....we can't wait as the noise just now is unbearable!!

#91 ArtSQ5

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Posted 02 May 2020 - 08:15 AM

Hi. I bought a low mileage 2014 SQ5 with pano roof that I found was creaking after purchase. Went down the dealer sunroof service route with all seals greased etc at £250. Didn’t help. Took the sq5 to an independent Audi specialist and they found a TPI repair for Noises from the headlining around the panno roof. This involved putting felt tape between the metal to metal clips that attach the headlining around the perimeter of the panno roof. This was done by me and quieted down the creaking but there was still a creaking that drove me 😡 mad! So I stripped out all the headlining, removed panno glass then dropped the panno frame out of car. Put the felt tape on all contact surfaces between panno frame and car body. Reassembled and all creaking gone. Both fixes were required to sort the creaking panno roof on my 2014 SQ5. The tape was TESA 4541 40mm wide and came as a part from Audi at £50 a roll

#92 Jpvall

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Posted 31 July 2020 - 03:33 PM

Hi I bought a2016 Q5 special edition. I started getting a tapping noise from the front left handside of the sunroof. I went down the dealer route of a service and it stopped for a few months. It’s now back again as bad as ever. Iv booked the car in to a local garage as I try to avoid the dealership
Due to dispute over them telling me a service would fix the problem then they didn’t want to know and wanted more cash. Any info I could pass on to local garage or would I be better biting the bullet and return to dealership. Thanks in advance

#93 missile

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Posted 02 August 2020 - 04:39 PM

I regretted not specifying sunshine roof. Now when I read about the issues many seem to have, I am relieved I did not :-)
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