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Broken Spring


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#1 SINGHY

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Posted 17 August 2020 - 06:34 PM

Hi Chaps,
Has anyone with a current Q5 experienced a broken spring, the reason I ask is that mine failed its first MOT last week because the off side rear spring has broken! Shouldn’t happen on a car that’s just 3 years old and been driven so carefully.

To make matters worse the garage are struggling to source a replacement spring as Audi can’t provide 1 for at least 10 days which means I’m without a car in the meantime.

Having had Audi’s for over 30 years this is the first that’s ever failed MOT, and none have ever suffered spring damage despite being much older cars.
Collected 27/04/17 Q5 S line TDI S Tronic, Daytona with Pan roof, B&O, Tech pack, Virtual cockpit, Reverse camera, 20 inch wheels, Rear bench seat plus, Folding mirrors and even a spare wheel.

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Previously 2 A4 B7 S line TDI Autos, V6 Coupe , Audi 80
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#2 SINGHY

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Posted 17 August 2020 - 06:40 PM

To make matters worse Audi won’t cover the cost, insisting I’m out of the warranty period, however had I’d been able to get it tested at the right time it would’ve been discovered sooner and within the 3 year warranty! So all you chaps out there who are taking full advantage of the MOT extension you might want to get your just gone 3 year old car tested sooner.
Collected 27/04/17 Q5 S line TDI S Tronic, Daytona with Pan roof, B&O, Tech pack, Virtual cockpit, Reverse camera, 20 inch wheels, Rear bench seat plus, Folding mirrors and even a spare wheel.

Sold:
A4 S Line Avant 3 litre Tdi Quattro Black Edition
Previously 2 A4 B7 S line TDI Autos, V6 Coupe , Audi 80
Wife A1 TFSI S Line S tronic

#3 Skiman

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Posted 17 August 2020 - 06:51 PM

 SINGHY, on 17 August 2020 - 06:40 PM, said:

To make matters worse Audi won’t cover the cost, insisting I’m out of the warranty period, however had I’d been able to get it tested at the right time it would’ve been discovered sooner and within the 3 year warranty! So all you chaps out there who are taking full advantage of the MOT extension you might want to get your just gone 3 year old car tested sooner.


I had the same problem - broken rear spring passenger side. This was picked up by my Audi dealer in January when they did some other warranty work. My Q5 would have been 3 years in March 20. My vehicle had only 17k on the clock. Audi covered the cost of the repair as still in warranty. Hope this helps.

#4 missile

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Posted 17 August 2020 - 09:17 PM

That is surprising. I have never had a broken spring on any of my vehicles. Disappointing your Audi dealer refused to cover the cost. They do seem to be more generous to those who have owned the car from new. You might want to contact Audi UK?

I got my old nail MOT'd on time. I was anxious to avoid the inevitable rush as and when the MOT extension ends.
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#5 AllanG

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Posted 18 August 2020 - 09:14 AM

Hi Singhy,

My Q5 will be 3 years old in January 21 and, to date, I haven’t experienced any problems with my suspension springs, but I would be interested to hear if you had any signs that the spring had broken before it was found during the MOT, e.g. any suspension noise when driving, etc?

Also, do you know exactly where the break was, e.g. top, bottom or middle of spring?

I agree that’s it’s very disappointing that your Audi dealer won’t cover this under warranty, so I would be pushing them to at least make a contribution to the cost!

Cheers, Allan
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#6 TGR

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Posted 18 August 2020 - 09:22 AM

Hi Singhi, it may be a good idea to get the other side changed at the same time. Springs are produced in batches so you could well have another one waiting to break.

I had a broken front Spring on my A6, got them both changed and found the unbroken one was cracked.

#7 AllanG

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Posted 18 August 2020 - 03:32 PM

I went to check my rear springs this afternoon, however, they can’t be see as they are completely covered by a plastic/rubber sleeve. Therefore, I’m wondering how the MOT centre managed to see the spring was broken?? Posted Image
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#8 Nemo

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Posted 19 August 2020 - 09:19 PM

Jeez Singhy that’s not great news. I’m sure you will be but push to get an Audi contribution if not fully covering under warranty.

My Bro In Law got a stone chip in radiator causing AC issues - his local dealer refused to contact Audi as it’s not a warranty issue (don’t disagree) but I contacted my dealers who quoted a cheaper price (part of same group) and contacted Audi who paid 50% of costs.

#9 SINGHY

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Posted 20 August 2020 - 10:05 PM

Thanks chaps, there was no noise or anything else to indicate the spring had broken. Audi CS and dealer washed their hands of it citing that it’s out of warranty. Apparently Audi don’t have the spring in stock anywhere in the UK, so car is stuck at MOT station until they get a replacement from Germany, hopefully next week.
Collected 27/04/17 Q5 S line TDI S Tronic, Daytona with Pan roof, B&O, Tech pack, Virtual cockpit, Reverse camera, 20 inch wheels, Rear bench seat plus, Folding mirrors and even a spare wheel.

Sold:
A4 S Line Avant 3 litre Tdi Quattro Black Edition
Previously 2 A4 B7 S line TDI Autos, V6 Coupe , Audi 80
Wife A1 TFSI S Line S tronic

#10 AllanG

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Posted 21 August 2020 - 07:49 AM

That’s very poor customer service from Audi! I’m still unsure how the MOT centre detected the broken spring, so do you have any comments regarding my post #7?
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#11 Skiman

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Posted 21 August 2020 - 10:49 AM

View PostAllanG, on 18 August 2020 - 09:14 AM, said:

Hi Singhy,

My Q5 will be 3 years old in January 21 and, to date, I haven’t experienced any problems with my suspension springs, but I would be interested to hear if you had any signs that the spring had broken before it was found during the MOT, e.g. any suspension noise when driving, etc?

Also, do you know exactly where the break was, e.g. top, bottom or middle of spring?

I agree that’s it’s very disappointing that your Audi dealer won’t cover this under warranty, so I would be pushing them to at least make a contribution to the cost!

Cheers, Allan


my spring was broken at the very top of the spring. I wasn’t aware of any issues until the fault was spotted by the Audi technician.

#12 Skiman

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Posted 21 August 2020 - 10:57 AM

View PostTGR, on 18 August 2020 - 09:22 AM, said:

Hi Singhi, it may be a good idea to get the other side changed at the same time. Springs are produced in batches so you could well have another one waiting to break.

I had a broken front Spring on my A6, got them both changed and found the unbroken one was cracked.


when the fault was reported to me the dealership recommended that I have both replaced together, not realising the car was still under warranty. I said fine and pointed out the car was still under warranty. One hour later they rang back and said the warranty would cover only one. I replied that surely if the recommendation is to replace both then both should be replaced. They replied well actually it’s only necessary to replace one. so I said just replace one then.

I cannot notice the difference when I drive the car.

#13 SINGHY

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Posted 21 August 2020 - 05:38 PM

Allang I’ll enquire and get back to you.
Collected 27/04/17 Q5 S line TDI S Tronic, Daytona with Pan roof, B&O, Tech pack, Virtual cockpit, Reverse camera, 20 inch wheels, Rear bench seat plus, Folding mirrors and even a spare wheel.

Sold:
A4 S Line Avant 3 litre Tdi Quattro Black Edition
Previously 2 A4 B7 S line TDI Autos, V6 Coupe , Audi 80
Wife A1 TFSI S Line S tronic

#14 TGR

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Posted 21 August 2020 - 05:45 PM

Hi Skiman, same here, no difference in the way the car handled but I had noticed the lights were pointing low especially on dip. I had planned to adjust them the weekend after the MOT, fortunately I didn't have to, they are back to normal with the new springs. The top coil had snapped off on the near side and on the other side the crack was at the start of the top coil.

If I were you I would insist they remove and check the other side unbroken spring and measure it against the new spring before it's installed. There's an Audi tolerance for the difference in spring lengths which must not be exceeded, it's my guess your unbroken spring will be too short to meet the tolerance. Tell them you want to witness the removal and measuring, they may well roll over and fit both new springs.

#15 Justanhonestman

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Posted 09 October 2020 - 12:04 PM

Hi guys - just had my 2017 Q5 through its first MOT. Guess what ? Two rear springs broken. On a car that has covered just over 9000 mls on smooth roads and driven carefully. They were both broken around one coil up from the bottom. I think this is shocking on a car so new and driven carefully the whole time. There must be a manufacturing fault with these springs judging by the amount of people having the same problem on this forum. I had taken out their warranty for one year, something I have never felt the need to do with any of my previous Jap cars. It would have cost nearly £1000 including the MOT to have the work done. I’m going to contact Audi customer services, maybe even the top man Andrew Doyle as I did concerning the clanging brake pedal fiasco. My confidence in Audi is diminishing rapidly after a multitude of issues with my car. Brake servo replaced, master cylinder replaced,electric motor on passenger seat failing and replaced and the air con pump which siezed melting the large drive belt, leaving me stranded in traffic then escorted to the garage. I’ve been spoiled with my jap cars over the years, but certainly didn’t expect all these issues in a premium car. Anybody want to buy a low milage Q5 ? Lol

#16 AllanG

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Posted 12 October 2020 - 02:36 PM

My 2018 model Q5 is at my Audi dealer today, so I asked them to check the rear springs, and have just received their video-cam report which clearly shows both springs are in excellent condition, with no signs of any breakages Posted Image I’ll be keeping my fingers crossed that this is still the case when it has it’s first MOT in January 2021.
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#17 Justanhonestman

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Posted 13 October 2020 - 03:06 PM

Makes you wonder where they are sourcing some of their parts since moving assembly to Mexico. What gets to me too is nobody looks surprised at the dealers when your car suffers from faults that just shouldn’t happen on a low milage vehicle. You get the standard receptionist reaction of - oh well, we’ll get you booked in then. Like it’s normal and they’re used to it.





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