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"Your Audi Tracker Down"


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#1 Rubyslad

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Posted 24 May 2017 - 06:41 PM

Just to compound everyone's misery, Audi have taken the Tracker down for routine service maintenance, just for a couple of days!!!!
NOW GONE:- SQ5 Plus (340ps) Panther Black, Tech Pack Advanced, Hill Hold Assist, Panoramic Roof, Heated Front Seats, Audi Drive Select, B&O, Flat Bottom Steering Wheel, Carbon Atlas Inlays, Parking System Advanced, Folding Mirrors, Advanced Key, Gloss Black 21" Alloys. "New Car Detail" (Cambridge Autogleam), LED interior and reversing light bulbs, Customised SQ5 puddle lights, Collapsible spare.

Replaced with B9 S4 Avant.

Previous car B8 RS4

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#2 Justanhonestman

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Posted 25 May 2017 - 07:50 AM

Hi Rubyslad - lets hope it is down to work on improving the way customers can track their cars and make it more accurate and informative. Not being able to track your car from when it left Mexico till it was loaded onto a boat heading to the UK is a waste of time and just creates anger and confusion between customer and dealrship. Even trying to track the ship your car is on is a guess as the updates you receive can be 4 or 5 days behind the actual event.

#3 rifleman

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Posted 25 May 2017 - 01:17 PM

 Rubyslad, on 24 May 2017 - 06:41 PM, said:

Just to compound everyone's misery, Audi have taken the Tracker down for routine service maintenance, just for a couple of days!!!!


Audi Q5 Configurator is also down.

Seems you cannot configure a car for a factory order, and you can now not track a factory order either.

Audi fail.
current car - Q5 (MY19) Y8A S-Line Plus 2.0 (245PS EU6 Petrol) S-Tronic, ordered 18 Aug 18 - delivered 14 Jun 19

Posted Image

Quantum Grey, Black Edition, Extended LED Light Pack, Panoramic Sunroof, Running Boards, Technology Pack, 20” x 8.0J ‘5-arm rotor’ Design Gloss Athracite Black, Diamond Cut Finish Audi Sport lloy Wheels, Touring Pack, 'S'-Line Sports Suspension, 360° Camera, Park Assist, Audi Side Assist, Camera-based Traffic Sign Recognition, Audi Pre-Sense Rear, Adaptive Cruise Control with Stop&Go and Traffic-jam Assist, Lane Keeping System, Parking Assistance Pack, Privacy Glass with Acoustic Glazing for Front Windows, Audi Matrix LED Headlights with LED Rear Lights and Dynamic Front and Rear Indicators, Heated Front & Outer Rear Seats, Storage Pack, MMI Navigation Plus with MMI Touch, Audi Connect Infotainment Services, Audi Phone Box with Wireless Charging, Audi Virtual Cockpit


previous car - Q5 (MY16) S-Line Plus 2.0 (190PS EU6 Diesel) S-Tronic, ordered 19 Dec 15 - delivered 1 March 2016

Posted Image

Floret Silver, Extended Black Styling Pack (21" Black Alloys, Black Grille, Black Mirrors, Black Roof Rails, Black Inlays etc.), Panoramic Sunroof, Technical Pack Advanced (Adaptive Cruise Control / Audi Parking System Plus Audi Side Assist), Audi Phone Connect (High) - (with HTC One M9), Flat Bottom 3 Spoke Steering Wheel, Fine Napa Leather Front and Rear Heated Seats, Hill Hold Assist, High Beam Assist, LED Light Pack, Storage Pack, Heated Electric Folding Door Mirrors.

Added with VAG-Com: Rear LED's as DRL's, Audi Drive Select (ADS), Fog Lights on Turn / Signal, Needle Sweep, Oil Temp / Lap Timer, Ambient Lighting Control, High-Beam Assist engage / disengage speed thresholds

#4 SteveMak

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Posted 25 May 2017 - 05:12 PM

In an attempt to ease your pain in waiting (I waited 3 loooooong months for my 2015 Q5), know that the trackers is not accurate. Your car may appear appear to be "stuck" in one location for many days, or even weeks (mine was in the paint shop for 3 weeks), and then suddenly jump through several steps in one go. The best you can do, is try to release the "is it here yet" eagerness, breath, relax, etc. Wishing you the best in these long days :-/
2015 Audi Q5 3.0 TDI ("Progressiv" + S-Line, Scuba Blue)-

Posted Image.......Posted Image Posted Image

#5 Markee68

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Posted 25 May 2017 - 07:06 PM

Aaaaaaarrrrrrrrggggggghhhh!!!!

Just as the ship I'm tracking is just around the corner from Emden (not that I know if my car is on there, of course, it's all a guessing game).

#6 Markee68

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Posted 27 May 2017 - 01:43 PM

Hmmm it's been more than a couple of days, doesn't take that long for maintenance. There's more to this I think.

#7 Rubyslad

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Posted 27 May 2017 - 03:42 PM

You can still get status information by logging on to "Your Audi" and then click on this:
https://www.audi.co....vices/v1/orders

Even though tracker is down, just been able to find out my S4 is now on a boat out of Emden.
NOW GONE:- SQ5 Plus (340ps) Panther Black, Tech Pack Advanced, Hill Hold Assist, Panoramic Roof, Heated Front Seats, Audi Drive Select, B&O, Flat Bottom Steering Wheel, Carbon Atlas Inlays, Parking System Advanced, Folding Mirrors, Advanced Key, Gloss Black 21" Alloys. "New Car Detail" (Cambridge Autogleam), LED interior and reversing light bulbs, Customised SQ5 puddle lights, Collapsible spare.

Replaced with B9 S4 Avant.

Previous car B8 RS4

#8 Markee68

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Posted 27 May 2017 - 09:30 PM

 Rubyslad, on 27 May 2017 - 03:42 PM, said:

You can still get status information by logging on to "Your Audi" and then click on this:
https://www.audi.co....vices/v1/orders

Even though tracker is down, just been able to find out my S4 is now on a boat out of Emden.


How can you log in to YourAudi if it's down for maintenance?

#9 Rubyslad

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Posted 27 May 2017 - 10:20 PM

When you get to the page telling you it's down for maintenance hit the hyperlink and watch for the results.
NOW GONE:- SQ5 Plus (340ps) Panther Black, Tech Pack Advanced, Hill Hold Assist, Panoramic Roof, Heated Front Seats, Audi Drive Select, B&O, Flat Bottom Steering Wheel, Carbon Atlas Inlays, Parking System Advanced, Folding Mirrors, Advanced Key, Gloss Black 21" Alloys. "New Car Detail" (Cambridge Autogleam), LED interior and reversing light bulbs, Customised SQ5 puddle lights, Collapsible spare.

Replaced with B9 S4 Avant.

Previous car B8 RS4

#10 Markee68

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Posted 27 May 2017 - 10:36 PM

 Rubyslad, on 27 May 2017 - 10:20 PM, said:

When you get to the page telling you it's down for maintenance hit the hyperlink and watch for the results.


Ahh got you, that worked, thank you.

#11 Kenzooo0

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Posted 01 June 2017 - 09:14 AM

What's the general consensus on order status 38? Had a few different ideas.... does it means it's about to leave Mexico?

#12 stevew

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Posted 01 June 2017 - 10:12 AM

 Kenzooo0, on 01 June 2017 - 09:14 AM, said:

What's the general consensus on order status 38? Had a few different ideas.... does it means it's about to leave Mexico?


Mine never went to 38

I had 30 - left Mexico
Then 39 - arrived in U.K.

If they've got a new status 38, then going by the above it should be close!!


Sent from my iPhone using Tapatalk
Q5 2.0 TFSI
S Line
Floret silver
Tech Pack
Virtual cockpit
20 inch wheels
Collapsible spare wheel
Folding door mirrors

#13 stevew

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Posted 01 June 2017 - 10:15 AM

Screen shot of Audi trackerPosted Image


Sent from my iPhone using Tapatalk
Q5 2.0 TFSI
S Line
Floret silver
Tech Pack
Virtual cockpit
20 inch wheels
Collapsible spare wheel
Folding door mirrors

#14 rifleman

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Posted 01 June 2017 - 10:16 AM

Audi Q5 Configurator STILL down!

This is getting to be a joke now.

Sort it out Audi!
current car - Q5 (MY19) Y8A S-Line Plus 2.0 (245PS EU6 Petrol) S-Tronic, ordered 18 Aug 18 - delivered 14 Jun 19

Posted Image

Quantum Grey, Black Edition, Extended LED Light Pack, Panoramic Sunroof, Running Boards, Technology Pack, 20” x 8.0J ‘5-arm rotor’ Design Gloss Athracite Black, Diamond Cut Finish Audi Sport lloy Wheels, Touring Pack, 'S'-Line Sports Suspension, 360° Camera, Park Assist, Audi Side Assist, Camera-based Traffic Sign Recognition, Audi Pre-Sense Rear, Adaptive Cruise Control with Stop&Go and Traffic-jam Assist, Lane Keeping System, Parking Assistance Pack, Privacy Glass with Acoustic Glazing for Front Windows, Audi Matrix LED Headlights with LED Rear Lights and Dynamic Front and Rear Indicators, Heated Front & Outer Rear Seats, Storage Pack, MMI Navigation Plus with MMI Touch, Audi Connect Infotainment Services, Audi Phone Box with Wireless Charging, Audi Virtual Cockpit


previous car - Q5 (MY16) S-Line Plus 2.0 (190PS EU6 Diesel) S-Tronic, ordered 19 Dec 15 - delivered 1 March 2016

Posted Image

Floret Silver, Extended Black Styling Pack (21" Black Alloys, Black Grille, Black Mirrors, Black Roof Rails, Black Inlays etc.), Panoramic Sunroof, Technical Pack Advanced (Adaptive Cruise Control / Audi Parking System Plus Audi Side Assist), Audi Phone Connect (High) - (with HTC One M9), Flat Bottom 3 Spoke Steering Wheel, Fine Napa Leather Front and Rear Heated Seats, Hill Hold Assist, High Beam Assist, LED Light Pack, Storage Pack, Heated Electric Folding Door Mirrors.

Added with VAG-Com: Rear LED's as DRL's, Audi Drive Select (ADS), Fog Lights on Turn / Signal, Needle Sweep, Oil Temp / Lap Timer, Ambient Lighting Control, High-Beam Assist engage / disengage speed thresholds

#15 PRT

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Posted 01 June 2017 - 04:46 PM

 Rubyslad, on 27 May 2017 - 10:20 PM, said:

When you get to the page telling you it's down for maintenance hit the hyperlink and watch for the results.

Fantastic after 71/2 weeks in Quality control my status changed to "orderStatus": "30", left Mexico, is there anyway of finding out which ship its on ?

#16 Markee68

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Posted 02 June 2017 - 11:36 AM

Your Audi tracker is back up!

Nothing has changed with my status though :cry:

#17 Markee68

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Posted 02 June 2017 - 11:41 AM

 PRT, on 01 June 2017 - 04:46 PM, said:

Fantastic after 71/2 weeks in Quality control my status changed to "orderStatus": "30", left Mexico, is there anyway of finding out which ship its on ?


There's a bit of a convoluted method posted here:

https://www.audiworl...island-2809782/

But it's only a best guess really as you can only tie in your status change to 30 with the next ship leaving date, there's no guarentee your car is on that ship though!

I've seen posted elsewhere that if you phone Audi Customer Services they will be able to tell you the name of the ship your car is on, not tried this myself though.

You can then browse to www.vesselfinder.com, search for the ships name and it will give you a daily update of the location of the ship.





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